Managing Conflict - Virtual Training
Short course
Online
Description
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Type
Short course
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Methodology
Online
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Duration
Flexible
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Start date
Different dates available
The managing conflict course will benefit individuals, teams and the organisation by providing delegates with the understanding and ability to manage conflict in the workplace. Using a variety of training methods including short lectures, exercises and role-plays; this seminar is designed to be highly informative, interactive and relevant to the every-day working situation.
Facilities
Location
Start date
Start date
About this course
"Understand why conflict is inevitable
Realise that not all conflict is negative
Learn their own preference for coping with conflict
Be able to distinguish between aggression, assertion and submission
Know how to manage conflict with both internal and external customers
Have developed the skill to handle a variety of everyday confrontational situations
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Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 13 years
Subjects
- Managing Conflict
- Conflict
- Conflict Management
- Conflict Resolution
- Techniques
- Developing
- Myths
- Inevitable
- Sources of Conflict
- Truths about Conflict
Course programme
09:30 - 09:45 Coffee & Course Objectives
09:45 - 10:15 An Introduction to Conflict
10:15 - 10:30 Sources of Conflict
10:30 - 11:00 Myths and Truths about Conflict
11:00 - 11:45 If Conflict is Inevitable What Are the Options?
11:45 - 11:50 Developing our Repertoire of Techniques
11:50 - 12:30 Assertiveness
12:30 - 13:00 Questioning and Listening skills
13.00 - 13:45 Lunch
13:45 - 14:15 Handling Difficult Situations
14:15 - 14:30 A Model for Resolving Conflict
14:30 - 16:30 Practising Conflict Handling Skills Through Role Plays
16:30 Summary & Action Plans Agreed
"Managing Conflict - Virtual Training