Managing People Effectively

Day1

1 Introduction and objectives

2 What is management?
■ Structure and style – Including an assessment tool to identify the current range of management styles
■ Responsibility and accountability
■ Producing results
■ Managing teams
■ Working with groups
■ Developing individuals, assessing individual needs
Practical exercise: Delegates work to demonstrate the lessons learnt during this part of the agenda

3 Generating motivation
■ Factors that motivate
■ Theories of Maslow and Hertzberg explained
■ Minimising de-motivators
■ Using reward structures
■ Examining all opportunities managers have to use reward and recognition with their teams
Motivational questionnaire: Optional questionnaire included for managers to use with their teams upon return to work

4 Communicating effectively
■ Walking the talk
■ Reviewing company mission statements and their local application
■ Handling dissension – Recognising and dealing with the signs
■ Delivering vision
Communication case study: Delegates examine a number of real situations to recognise the strengths and weaknesses present

5 Delegation
■ What does it mean?
– Identifying the differences between delegating and assigning tasks
■ Why is it beneficial?
■ What can go wrong?
– Dangers of poorly delegated responsibility and how to avoid them
■ Best practices in delegation
Practical exercise: Delegates work on a practical task during which the responsibility is delegated to a team

Day two

6 Effective team building
■ What makes a successful team?
■ Examining team types and behaviours
■ How to build a successful team
Practical exercise: To match team styles and behaviours to projects and situations
■ Stages of team development
■ The dangers of cloning
■ Team leadership style vs traditional management style

7 Performance management
■ Dealing with poor performance
– Understanding the difference between standards, objectives, targets etc
■ Delivering difficult messages
– Identifying situations which are sensitive and difficult to handle with hints and tips for easing the challenges
■ Developing individuals
■ Examining the options available to managers with performance management situations
■ Supporting the team
■ Ensuring that the team is supported during individual performance issues
Performance case studies: Delegates review case studies to prepare what they would do in each situation to support the team, task and individual

8 Managing change
■ Dealing with change
– Understanding the change curve
■ Communicating positively
– Linking communication to motivation
■ Recognising concern
– Identifying reaction to change and dealing with it
■ Empowering the team
– The benefits of involving others in change

9 Questions and answers

10 Review
■ Course review and planning for the future
■ Preparation and action plans for building on the skills learnt