Managing Service Quality
Course
In Hammersmith
Description
-
Type
Course
-
Level
Intermediate
-
Location
Hammersmith
-
Duration
1 Day
Target audience
Chief officers, directors and heads of departments who wish to play a greater role in determining the quality policy within their organisations.
Senior management team members who wish to create the strategic dialogue, organisational environment, atmosphere, values and behaviour in which total quality management (TQM) can achieve its potential.
Those who wish to create an organisational culture in which each person in every department is fully committed to improving their own performance and is dedicated to satisfying their internal customers’ needs and future expectations.
Middle and first-line management who wish to play a key role in putting the principles of TQM in place at the sharp end of their organisation.
Industrialists
Management consultants
Facilities
Location
Start date
Start date
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 5 years
Subjects
- Quality
- Quality Training
- Play
- Environment
- Service Quality
- Service environment
- Service Delivery
- Business Environment
- Quality Systems
- Quality Policy
Course programme
- The service environment
- Defining service quality
- The role of personnel in service delivery
- Service delivery
Upon completion of this course, you will be able to understand:
- The implications for service quality in a changing business environment.
- The characteristics of service, the service quality GAP model, dimensions and determinants of service and service encounters and service delivery processes and the role of personnel.
Managing Service Quality