Mediation and Conflict Resolution Skills For Managers

This is a very popular and high quality in-house skills training course designed and developed by PMR Ltd for anyone who manages people or has to deal with interpersonal conflicts or employee differences or user/customer complaints in an organisation, and contains a high level of information and practical conflict resolution skills training.

It also expalins what workplace mediation is and how best to use it.

This course is suitable for anyone, at any level, who manages people and needs to have good skills training in order to know how to defuse every day conflicts disputes so that they do not escalate into more damaging disputes or formal complaints. The interactive communication skills training of this programme will automatically improve and build on participants ability to professionally manage every day conflicts and difficulties, to resolve differences more effectively and to know ‘when and when not’ to refer on to more formal workplace mediation.

The price quoted is for up to 12 delegates (in-house training)