Medical Receptionist and Administration Training

In Belfast City, Newcastle-upon-Tyne and London

£ 175 VAT exempt


  • Typology

    Short course

  • Level


  • Location

    At 3 venues

  • Duration

    1 Day

  • Start

    Different dates available

  • Job board



Our interactive Medical Receptionist course is designed to develop the knowledge and skills required for administration/clerical and reception staff to deliver an organised and efficient service to medical teams.

The course is ideal for newly appointed receptionists, administrators, and clerical assistants working in GP practices or within a hospital/medical setting. It would also benefit existing staff who would like to refresh their skills and knowledge of the topics and issues which they come across each day working in a medical setting, including information governance, confidentiality, conflict management and resolution, prioritising workloads, telephone skills, and medical terminology.

This Medical Receptionist and Administration training course has a recommendation rate of over 98% and is accredited by the Royal College of General Practitioners. On completion, candidates will be awarded a certificate of attendance and 6 CPD points.

All Annie Barr Associates clinical courses are led by trainers who are qualified healthcare professionals with a wealth of clinical and teaching experience. Non-clinical courses are delivered by suitably qualified and experienced professionals who are experts on the subject matter.

Please note: This is a full day course. Delegates are asked to arrive at the venue for registration at 9.30am. The training will take place from 10.00am - 4.00pm.




Belfast City (County Antrim)
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2 Maryville Park, BT9 6LN


Different dates availableNow taking bookings
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10 Fitzroy Square, W1T 5HP


Different dates availableNow taking bookings
Different dates availableNow taking bookings
Newcastle-upon-Tyne (Tyne and Wear)
See map


Different dates availableNow taking bookings

To take into account

- To gain an understanding of the importance of confidentiality within the workplace, including an understanding of government guidelines - To learn and discuss strategies for dealing with conflict, including dealing with aggressive patients/clients/colleagues - Effective telephone skills, including dealing with sensitive issues over the telephone - To understand the importance of equality and diversity within General Practice - A basic understanding of medical terminology and commonly used medical abbreviations - An understanding of how to prioritise a heavy workload, and how to make the most of your time

- Receptionists - Clerical Assistants - Administrators - Secretaries

A certificate of Attendance is awarded with CPD points (Free) This course is Accredited by One Awards (NOCN). An accredited certificate is available at a cost of £25

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  • Confidentiality
  • Equality & Diversity
  • Conflict Management
  • Handling Complaints
  • Prioritising your workload
  • Professionalism
  • Effective telephone skills
  • Medical terminology
  • Medical abbreviations
  • Receptionist
  • Administration
  • Medical

Teachers and trainers (1)

ABI Trainer ABI Trainer

ABI Trainer ABI Trainer

ABI Trainer

Course programme

Course Content

  • Information Governance, including Freedom of Information, Data Protection Act and Caldicott
  • Confidentiality
  • Equality and Diversity
  • Conflict Management and resolution (both with patients/clients and colleagues)
  • Handling complaints
  • Prioritising your workload
  • Effective telephone skills/professionalism
  • Medical Terminology – An Introduction
  • Commonly used medical abbreviations

Call the centre

Medical Receptionist and Administration Training

£ 175 VAT exempt