Mental Health for Administration and Receptionists

AB Health Group

Short course

In City of London

£ 299 VAT exempt

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Description

  • Type

    Short course

  • Level

    Beginner

  • Location

    City of london

  • Duration

    1 Day

  • Start date

    Different dates available

• PAM- and supporting patients
• What is mental illness
• Conflict and resolution
• Mental health-attitudes and behaviours
What it’s like on the front line of general practice
• How to deal with difficult people
• Customer Care/service
• Does it matter how I communicate?
• Mental Health- what does that mean?
• Different types of mental illness and affects
• What makes patients angry and annoyed?
• Change
• Challenging behaviours
• Unpredictable behaviour
• Causes- drug addiction, alcohol, mental illness
• Team working and interprofessional communication

Facilities

Location

Start date

City of London (London)
See map
Fitzroy Square, W1T 5HP

Start date

Different dates availableEnrolment now open

About this course

•
• Engagement
• Build confidence and trust
• Encourage communication and team work
• Shared learning
• Increased job satisfaction
• Improved patient care

Admin, medical receptionists

A certificate of Attendance is awarded with CPD points (Free)

Its very interactive

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Reviews

Subjects

  • Mental Health
  • Mental Health Nurse
  • Health Administration
  • Customer Care
  • Health and Social Care
  • Difficult People
  • Medical
  • Mental Health Treatment
  • Mental Illness
  • General Practice
  • Health
  • Health Care
  • Mental Capacity Act

Teachers and trainers (1)

ABI Trainer ABI Trainer

ABI Trainer ABI Trainer

ABI Trainer

Course programme

This is a brief introduction to mental health for medical admin. It will be very intercative and the case studies from real situations will be used throughout. The course is to help admin staff understand mental health iissues and to know how to signpost and navigate patients through the system.

What it’s like on the front line of general practice• How to deal with difficult people• Customer Care/service• Does it matter how I communicate? • Mental Health- what does that mean? • Different types of mental illness and affects• What makes patients angry and annoyed?

See related categories

Mental Health for Administration and Receptionists

£ 299 VAT exempt

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