Microsoft 70-685 Pro: Windows 7, Enterprise Desktop Support Technician

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Course

Online

Price on request

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Description

  • Type

    Course

  • Methodology

    Online

  • Start date

    Different dates available

Course Description
This course will teach students how to support environments that use the Windows 7 operating system and prepare you for the Microsoft 70-685 exam.
It covers the following areas:
Identifying cause of and resolving desktop application issues.
Identifying cause of and resolving networking issues.
Managing and maintaining systems that run Windows 7 client.
Supporting mobile users.
Identifying cause of and resolving security issues.

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

About this course

Who Is This Course For?
The course is designed for IT support technicians who wish to support environments that use the Windows 7 operating system. It is also ideal for professionals who wish to upgrade their knowledge.
By choosing online learning instead of a classroom based course, it eliminates the need for time away from work, saving you valuable time and money. It is ideal for those with tight schedules as our online courses give you 12 months unlimited access to all the course materials, so you can study at a pace that suits you. Allowing you to easily resume your studies whenever you have the time. All you need is internet connection to study, so you can study from the comfort of your home or any environment that suits you.

Requirements
Our training works on all devices including Mobile phones, IPad’s, Android tablets, Macs and PC’s.
For the best viewing experience on our state-of-the-art eLearning platform we recommend an internet connection of 10Mbps or better. Please also use Google Chrome or Mozilla Firefox as your browser with Adobe Flash Player.

Certification Details
In order to earn your certification, you’ll have to sit an exam after completing your course with us. To prepare you for your exam, we provide interactive quizzes after each module and a mock exam at the end of your course to ensure you’re fully prepared for the real thing. Once you’ve passed with at least 85%, you’ll be ready to book your exam as a private candidate.
Booking your exam is pretty simple, just purchase your exam voucher and schedule your exam. To make life easier, we can help you find an appropriate exam centre and give you all the information you need to secure your place.
Please note that the exam fees aren’t included in the course price.
Got a question about exams? Contact one of our course advisors. We’re happy to help!

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Subjects

  • Access
  • Networking
  • Windows
  • Internet
  • Network
  • Firewall
  • Internet Explorer
  • Image
  • Security Management
  • Network Training
  • Wireless

Course programme

Module 1: Installing, Upgrading, and Migrating to Windows 7

  • 1.1 Introduction to Exam 685 Windows 7 Enterprise Desktop Support Technician
  • 1.2 Introduction to Installing Upgrading and Migrating To Windows 7
  • 1.3 Windows 7 Pre - Installation Requirements
  • 1.4 Installing Windows 7 - Part 1
  • 1.5 Installing Windows 7 - Part 2
  • 1.6 Installing Windows 7 - Part 3
  • 1.7 Overview of Image Based Installations - Part 1
  • 1.8 Overview of Image Based Installations - Part 2
  • 1.9 Overview of Image Based Installations - Part 3
  • 1.10 Configuring Application Compatibility
  • 1.11 Chapter 1 Summary

Module 2: Configuring Disks and Device Drivers

  • 2.1 Introduction to Configuring Disks and Device Drivers
  • 2.2 Managing and Maintaining Disks - Part 1
  • 2.3 Managing and Maintaining Disks - Part 2
  • 2.4 Managing and Maintaining Disks - Part 3
  • 2.5 Installing and Configuring Device Drivers
  • 2.6 Chapter 2 Summary

Module 3: Configuring File Access and Printers

  • 3.1 Introduction to Configuring File Access and Printers
  • 3.2 Overview of Authentication and Authorization
  • 3.3 Managing File Access - Part 1
  • 3.4 Managing File Access - Part 2
  • 3.5 Managing Shared Folders - Part 1
  • 3.6 Managing Shared Folders - Part 2
  • 3.7 Configuring File Compression
  • 3.8 Managing Printing
  • 3.9 Chapter 3 Summary

Module 4: Identifying and Resolving Log on Problems

  • 4.1 Introduction to Identifying and Resolving Logon Problems
  • 4.2 Understanding Authentication
  • 4.3 Managing Computer Accounts
  • 4.4 Additional Network Services - Part 1
  • 4.5 Additional Network Services - Part 2
  • 4.6 Troubleshooting User Properties
  • 4.7 Resolving Logon Issues
  • 4.8 Chapter 4 Summary

Module 5: Configuring Network Connectivity

  • 5.1 Introduction to Configuring Network Connectivity
  • 5.2 Configuring T C P I P Connectivity - Part 1
  • 5.3 Configuring T C P I P Connectivity - Part 2
  • 5.4 Configuring T C P I P Connectivity - Part 3
  • 5.5 Automatic I P Address Allocation
  • 5.6 Name Resolution
  • 5.7 Wireless Networking - Part 1
  • 5.8 Wireless Networking - Part 2
  • 5.9 Wireless Networking - Part 3
  • 5.10 Chapter 5 Summary

Module 6: Troubleshooting Network Issues

  • 6.1 Introduction to Troubleshooting Network Issues
  • 6.2 Troubleshooting Network Connectivity - Part 1
  • 6.3 Troubleshooting Network Connectivity - Part 2
  • 6.4 Troubleshooting Network Connectivity - Part 3
  • 6.5 Troubleshooting Name Resolution - Part 1
  • 6.6 Troubleshooting Name Resolution - Part 2
  • 6.7 Troubleshooting Name Resolution - Part 3
  • 6.8 Troubleshooting Network Printing - Part 1
  • 6.9 Troubleshooting Name Resolution - Part 2
  • 6.10 Troubleshooting Name Resolution - Part 3
  • 6.11 Chapter 6 Summary

Module 7: Mobile Computing and Remote Access

  • 7.1 Introduction to Mobile Computing and Remote Access
  • 7.2 Configuring Mobile Computer and Device Settings
  • 7.3 Using Remote Control Tools
  • 7.4 Configuring and Troubleshooting Remote Access - Part 1
  • 7.5 Configuring and Troubleshooting Remote Access - Part 2
  • 7.6 Configuring and Troubleshooting Remote Access - Part 3
  • 7.7 Configuring and Troubleshooting Remote Access - Part 4
  • 7.8 Configuring Branch Cache Managing Computer Accounts
  • 7.9 Chapter 7 Summary

Module 8: Securing Windows 7 Desktops

  • 8.1 Introduction to Securing Windows 7 Desktops
  • 8.2 Overview of Security Management - Part 1
  • 8.3 Overview of Security Management - Part 2
  • 8.4 Overview of Security Management - Part 3
  • 8.5 User Account Control
  • 8.6 Application Restrictions - Part 1
  • 8.7 Application Restrictions - Part 2
  • 8.8 Configuring The Windows Firewall - Part 1
  • 8.9 Configuring The Windows Firewall - Part 2
  • 8.10 Configuring The Windows Firewall - Part 3
  • 8.11 Configuring The Windows Firewall - Part 4
  • 8.12 Securing and Troubleshooting Internet Explorer - Part 1
  • 8.13 Securing and Troubleshooting Internet Explorer - Part 2
  • 8.14 Securing and Troubleshooting Internet Explorer - Part 3
  • 8.15 Chapter 8 Summary

Module 9: Optimizing and Troubleshooting Performance and Reliability

  • 9.1 Introduction to Optimizing and Troubleshooting Performance And Reliability
  • 9.2 Overview of Performance and Reliability Tools - Part 1
  • 9.3 Overview of Performance and Reliability Tools - Part 2
  • 9.4 Optimizing Performance - Part 1
  • 9.5 Optimizing Performance - Part 2
  • 9.6 Dealing with Hardware Failure
  • 9.7 Chapter 9 Summary

Module 10: Maintaining Windows 7 Desktops

  • 10.1 Introduction to Maintaining Windows7 Desktops
  • 10.2 Troubleshooting Utilities - Part 1
  • 10.3 Troubleshooting Utilities - Part 2
  • 10.4 Troubleshooting Utilities - Part 3
  • 10.5 Troubleshooting Utilities - Part 4
  • 10.6 Backing Up and Restoring Data
  • 10.7 Using System Restore
  • 10.8 Configuring Windows Update
  • 10.9 Chapter 10 Summary
  • 10.10 Outro

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