Microsoft Certified Desktop Support Technician MCDST Extra

This MCDST training course includes an additional stage of Technical Support not found anywhere else with standard Microsoft MCDST courses. This allows you to gain the necessary vendor-neutral additional skills which are essential to a career in PC support. The MCDST is a highly recommended Certification as more businesses upgrade from XP to Windows 7. Course Contents: Stage 1: Technical Support Stage 2: Microsoft Exam 70-271 Supporting Users and Troubleshooting a Microsoft Windows XP Operating System Stage 3: Microsoft Exam 70-272 Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System Course Code: MCDT-1 Course Duration: 12 months Typical Study Hours: 50-60 hours Study Prerequisite: Basic PC hardware and software knowledge, Certifications, or relevant industry experience. Additional Information for Stage 1: Technical Support PC Configuration I PC Configuration II PC Diagnostics and Repair Safety and Preventative Maintenance Interaction with Customers Networking Support Additional Information for Stage 2: Microsoft Exam 70-271 Supporting Users and Troubleshooting a Microsoft Windows XP Operating System: Installing Windows XP Managing and Troubleshooting Resources Managing and Troubleshooting Desktop Storage and Settings Managing and Troubleshooting Devices, Drivers, Local Security and User Logon Managing and Troubleshooting Network Protocols and Operating System Performance Additional Information for Stage 3: Microsoft Exam 70-272 Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System: Resolving Issues with the Operating System and Office Applications Resolving Issues with Outlook and Outlook Express Resolving Issues with Hardware and Network Connectivity Resolving Issues with Internet Explorer, Application Security and Security Incidents