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Tracey was a great trainer and I must say they way she delivered training was simply outstanding. I would surley recommend this course to all. She used RMS as she fairly knew how important it was for us to get a hang on it.
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- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- March
...This Communicating Effectively course will help delegates understand and appreciate how communication determines success or failure. It will highlight... Learn about: Communication styles, Communications Planning, Effective Communication...
...This Communicating Effectively course will help delegates understand and appreciate how communication determines success or failure. It will highlight... Learn about: Communication styles, Communications Planning, Effective Communication...
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Tracey was a great trainer and I must say they way she delivered training was simply outstanding. I would surley recommend this course to all. She used RMS as she fairly knew how important it was for us to get a hang on it.
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The course was simply awesome and I had a nice time in all. Thanks for the same.
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- Short course
- Edinburgh
- Intermediate
...This course focuses on how sales managers develop individuals in their team. Styles of coaching are analysed and practised in role-play so delegates... Learn about: Coaching Definitions, Coaching Individual Experience, Coaching Skills...
...This course focuses on how sales managers develop individuals in their team. Styles of coaching are analysed and practised in role-play so delegates... Learn about: Coaching Definitions, Coaching Individual Experience, Coaching Skills...
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The course was simply awesome and I had a nice time in all. Thanks for the same.
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The communication process was great and so was the booking process. The staff was friendly and the content of the course was great as well. Marc Holland was an excellent trainer.
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- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- November
...(The difference between feedback and criticism coupled with practice giving constructive feedback) 12:30 - 12:45 Opportunities for Coaching in the Work Environment... Learn about: Coaching Skills, Key Coaching Skills, Exercises designed...
...(The difference between feedback and criticism coupled with practice giving constructive feedback) 12:30 - 12:45 Opportunities for Coaching in the Work Environment... Learn about: Coaching Skills, Key Coaching Skills, Exercises designed...
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The communication process was great and so was the booking process. The staff was friendly and the content of the course was great as well. Marc Holland was an excellent trainer.
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- Master
- Edinburgh
- Different dates available
...including the use of new technologies. This programme is for creative musicians with a thorough grounding in basic technique who wish to expand their imaginative... Learn about: Viol player...
- Course
- Edinburgh
- 2 Days
...Part 2 - Stroke Intention Deep Tissue Massage: Part 3 - Body Positioning Some Thoughts About Pain in Bodywork: Part 1 - Your Relationship with Your Clients...
- Course
- Edinburgh
- 3 Days
...Generate Database access Customise the generated data access Develop list programs Understand and use the various custom code points within a Casegen program...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...Call Centre - Achieving Best Practice - Timetable 09:30 - 09:45 Coffee & Introduction. 09:45 - 10:45 Task 1: What Do We Hate About Calling Other Companies?... Learn about: First Impressions, Best Practice, Correct Vocabulary...
- Master
- Edinburgh
- Different dates available
...What will you get out of the programme? Development of your compositional skills, especially those related to musical/dramatic association with the screen... Learn about: Compositional skills...
- Course
- Edinburgh
- 2 Days
...is explained and how tissue responds to manual therapy during all stages of healing. The role of fibroblasts and the laydown of collagen during healing...
- Course
- Edinburgh
- 3 Days
...already familiar with DB2 running in a z/OS environment, who requires an in-depth knowledge of the key tasks involved when developing DB2 programs on a Windows platform...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- March
...13:00 Being the Best at Customer Care 13:00 - 14:00 Lunch Break. 14:00 - 14:45 Task 2: What Are Our Customers Main Objections? What is the Best Way to handle Them?... Learn about: Incoming Calls, Customer Care...
- PhD
- Edinburgh
- Different dates available
...Director of Research, Reid School of Music; Course Organiser for MMus Musicology Aesthetics, Archival study, Contemporary, Cultural history... Learn about: Sound Design, Social History...
- Course
- Edinburgh
- 2 Days
...by the hands-on component where Steven will demonstrate and instruct on possible treatment protocols that can be integrated into your practice...
- Course
- Edinburgh
- 4 Days
...These examples are available to take away, along with the delegate's own work. The comprehensive Student Guide supplied is fully indexed serving as a useful...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- January
...This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls and outbound calls. Throughout the course... Learn about: Incoming Calls, Customer Complaints Calls, Handling Complaints...
- Master
- Edinburgh
- Different dates available
...highly employable skills such as research, documentation, critical thinking, oral presentation, teamwork, and software development. Potential new programme... Learn about: Past events, Music and Music...
- Course
- Edinburgh
- 5 Months
...your belt and need to apply with two pieces of sample writing...
- Course
- Edinburgh
- 4 Days
...LinkedHashSet Iterator And Enumeration Other Collections: Stacks, Properties Sorting Objects The Comparable Interface, Comparators More ways to Sort Objects...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
...Customer Excellence for Finance Staff - Timetable 09:30 - 09:45 Coffee & Course Objectives 09:45 - 10:30 Customer Excellence (What does it mean to... Learn about: Financial acts, Finance Market, Finance Economics...
- PhD
- Edinburgh
- Different dates available
...The programme duration is one year full time study, or two years part time. PhD and MPhil by Research Research towards a PhD normally requires a minimum...
- Course
- Edinburgh
...Small Island , Five Minutes of Heaven , Occupation , Killing Bono and Sex 'n' Drugs 'n' Rock & Roll. Douglas has over 10 years’ experience as a teacher...
- Course
- Edinburgh
- 4 Days
...Functions Returning Arguments From Functions - Return Global And Local Variables - Variable Scope 'Call By Value' Function Invocation Storage Classes 'Call...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
...Timetable 09:30 - 10:00 Coffee & Course Objectives 10:00 - 10:30 What is Customer Care and Setting out Our Objectives (Looking at customer care through the eyes of the customer)... Learn about: Customer Care, Developing Questions, Role Plays...