Customer Care

PTP Training & Marketing Ltd
PTP Training & Marketing Ltd

Short course

In Manchester, Birmingham, Bristol and 4 other venues

£ 430 VAT inc.

Call the centre

1509889632

Description

  • Type

    Short course

  • Level

    Intermediate

  • Location

    At 7 venues

This practical and interactive customer care course provides an overview of the personal and professional skills for staff that are often the first point of contact for customers. Throughout the course delegates will have the opportunity to discuss customer handling skills, enabling a confident return to the workplace.

Facilities

Location

Start date

Birmingham (West Midlands)
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Landmark, 2 Snow Hill Queensway Birmingham

Start date

AprilEnrolment now open
Bristol (Gloucestershire)
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Landmark, 5th Floor, One Temple Quay Temple Back East Bristol

Start date

NovemberEnrolment now open
Edinburgh (Midlothian/Edinburghshire)
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Edinburgh Training and Conference Venue 16 St. Mary's Street Edinburgh

Start date

MarchEnrolment now open
Leeds (West Yorkshire)
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Otley Road, Leeds LS16 5PS. Weetwood Hall Hotel | Conferences | Events

Start date

MarchEnrolment now open
London
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&Meetings 150 Minories Aldgate London

Start date

MayEnrolment now open
FebruaryEnrolment now open
Manchester (Greater Manchester)
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Cheadle House Cheadle Royal Business Park Cheadle Manchester

Start date

JanuaryEnrolment now open
Nottingham (Nottinghamshire)
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Village Hotel Club Nottingham Brailsford Way, Chilwell Nottingham

Start date

JanuaryEnrolment now open
See all (7)

About this course

How to handle objections
Understand the importance of customer care in a sales environment
How to handle complaints in a positive way
How to gain the maximum amount of relevant information in order to move the organisation forward in a constructive manner

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Reviews

This centre's achievements

2019

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 13 years

Subjects

  • Customer Care
  • Customers
  • Relationships
  • Companies
  • Calling
  • Incoming Calls
  • Delegates
  • Telephone
  • Impressions
  • Hate

Course programme

Customer Care - Timetable

09:30 - 10:00 Coffee & Introduction

10:00 - 10:30 Task 1: What Do We Hate About Calling Other Companies? (An exercise to discover delegates personal experience of poor service and to make sure they do not treat their customers in the same way.)

10:30 - 11:15 Customer Care (Ways of improving relationships with customers)

11:15 - 11:30 Coffee Break

11:30 - 12:30 Incoming Calls - The Basics (First impressions, Answering the Telephone, The Correct Vocabulary, Keep In Touch, Details)

12:30 - 13:00 Being the Best at Customer Care

13:00 - 14:00 Lunch Break.

14:00 - 14:45 Task 2: What Are Our Customers Main Objections? What is the Best Way to handle Them? Focussing on the most common objections, delegates discuss the best ways to handle them, sharing ideas is encouraged.

14:45 - 15:30 Handling Objections (Pre-handling Objections, Dealing with The Price Objection Effectively)

15:30 - 16:30 Effective Customer Care Letter Writing (Dealing with complaints, enquiries and existing customers.)

16:30 Summary & Action Plans Agreed

See related categories

Call the centre

1509889632

Customer Care

£ 430 VAT inc.