Modelling Business Processes

Modelling Business Processes

Duration: 2 days Scheduled course fee: £885+VAT ISEB exam fee: £120+VAT

Modelling Business Processes Overview
Modelling Business Processes offers practical, proven techniques for modelling, analysing and improving business processes. An hierarchic approach is taken to process improvement studies. This approach analyses and models three levels of business process and also examines important related issues such as human performance and process measurement. Theoretical concepts are supported by a detailed case study which gives participants the opportunity to apply their knowledge in a practical and stimulating way.
In addition to covering the full ISEB syllabus, this course is approved as consistent with the IIBA BABoK version 1.6

ISEB qualifications
This course prepares delegates to sit the one-hour, open book, examination leading to the certificate in Business Process Modelling offered by the Information Systems Examinations Board (ISEB). The certificate is an optional module in the ISEB Business Analysis Diploma.

SFIA Mapping
Business Process Improvement level 5.

Context for business process modelling

• Definition of a business process
• Context and detailed approaches
• Logical and physical processes
• Approaches to business process improvement
• Process and functional views of an organisation
• Roles and responsibilities in business process modelling

The organisational view

• Stakeholders
• Value chain analysis
• Systems within an organisation
• Scope of processes
• Case study - stakeholder identification and value chain analysis

Modelling an organisation

• Case study - high-level organisation models

Modelling processes

• Approaches to process modelling
• Flow charts
• Scenario descriptions
• Activity diagrams
• End-to-end process maps ('swim lane' diagrams)
• Business events
• Business rules

Analysing tasks

• Identifying tasks
• Business events
• Business rules
• Task analysis worksheets

Human aspects of performance

• Support required
• Standards
• Skills
• Feedback and consequences
• Human performance worksheets

Managing and measuring processes

• The role of the manager
• Hierarchy of measures
• Formal approaches to measurement - Six Sigma

Process improvement and redesign

• Benchmarks
• 'To be' process models
• Process problems:
  • Process disconnects
  • Handoffs
  • Delays
  • Lack of IT support
• Process redesign patterns

Creating 'to be' business process models

• Case study - 'should process maps'

Implementation issues

• IT requirements
• Organisation design
• People issues
• Procedure design
• Managing change
• Case Study - implementation

IT support for business processes

• Bridging the gap between processes and IT
• Defining IT requirements from process models

Course Summary and Review

• Review of concepts and techniques