Needs of the Service User

This video looks at the needs of the service user in a care environment and the care which needs to be provided by an establishment and its staff. A better understanding of the needs of service users will improve the care skills of carers as well as satisfaction in their own work. The following subjects are examined: older people and the ageing population; personal care, including care for service users with varying degrees of disability and from different cultural backgrounds; continence care, medication and medical problems; unpredictable moods and behaviours; confusion and dementia; support for service users in the event of death and bereavement; how to deal with self neglect and mental health issues.

Consultant: Jackie Pritchard MA C.Q.S.W, CCETSW Practice Teaching Award

Peer Review: Carolyn Meggitt, BA (Hons), SRN, SCM, NDNCert

Standards:

Care Council for Wales Induction Section 4

Health & Social Care NOS/NVQ Units 24, 27, 218, 219, 226 & 383

Subjects covered include:

Older People • The Ageing Population • Differences • Admission to the Home • Personal Care • Continence • Conditions • Medication • Behaviour • Disability • Confusion • Dementia • Mental Health • Other Problems • Self Neglect • Death, Dying and Bereavement

Supporting Material:

An accompanying CD-ROM contains a Training Pack, which includes a Lesson Plan, 1 case study, 3 group and/or individual exercises and discussions and 4 handouts. The CD-ROM also contains Question and Answer sheets a Trainer’s Guide and other supporting materials, all designed to help trainers prepare and run an effective training session.

Duration:

29 minute video in 17 sections to be used in a suggested 2 hour training session.