Negotiating Skills

Course

Inhouse

Price on request

Description

  • Type

    Course

  • Methodology

    Inhouse

Negotiation - whether with colleagues or with external contacts, can be a frustrating and unnecessarily confrontational experience. However with the correct skills it can be positive and informative, leading both parties to a greater understanding of each other's needs.

About this course

No previous knowledge is required.

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Course programme

Course Overview

Negotiation - whether with colleagues or with external contacts, can be a frustrating and unnecessarily confrontational experience. However with the correct skills it can be positive and informative, leading both parties to a greater understanding of each other's needs.
Prerequisites
  • No previous knowledge is required.


Objectives


    Delegates will be able to :
  • Upon completion of the course delegates will be able to conduct successful negotiations by using appropriate planning and communication techniques. It will show participants how to use and counter a range of negotiation tactics in order to reach a mutually satisfactory outcome.
Training Options
  • Private course at your company office throughout the UK, at our training room or at an independent location, convenient to you
  • Bespoke course (a course written to your specific needs) at your company office throughout the UK, at our training venue or at an independent location, convenient to you
Whats Included
  • Comprehensive colour course manual and exercises
  • Lunch (When at our training venue)
  • Refreshments (When at our training venue)
  • Relaxed refreshment area at our training room
Course Content
Introduction
  • Concepts and processes of negotiation
  • The five steps of negotiation - plan, explore, offer, barter, close
Planning a negotiation
  • Planning strategies and tactics
  • Setting realistic targets
  • Predicting the other party's targets and behaviour
  • Objectives - short term and long term
Communication Skills
  • Using verbal contributions to get constructive responses
  • Using tactics appropriate to the participant's own style
  • Active listening
  • Non-verbal communication
  • Verbal skills - persuasion breaking deadlocks
  • Asking the right questions
Negotiation Skills
  • Personal attitudes to negotiation
  • Strategies for conflict management
  • Passive and active strategies.
  • Implications and relationships
  • Making profitable and successful agreements

Negotiating Skills

Price on request