Negotiating Skills
Course
Inhouse
Description
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Type
Course
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Methodology
Inhouse
Negotiation - whether with colleagues or with external contacts, can be a frustrating and unnecessarily confrontational experience. However with the correct skills it can be positive and informative, leading both parties to a greater understanding of each other's needs.
About this course
No previous knowledge is required.
Reviews
Course programme
Negotiation - whether with colleagues or with external contacts, can be a frustrating and unnecessarily confrontational experience. However with the correct skills it can be positive and informative, leading both parties to a greater understanding of each other's needs.
Prerequisites
- No previous knowledge is required.
Objectives
- Delegates will be able to :
- Upon completion of the course delegates will be able to conduct successful negotiations by using appropriate planning and communication techniques. It will show participants how to use and counter a range of negotiation tactics in order to reach a mutually satisfactory outcome.
- Private course at your company office throughout the UK, at our training room or at an independent location, convenient to you
- Bespoke course (a course written to your specific needs) at your company office throughout the UK, at our training venue or at an independent location, convenient to you
- Comprehensive colour course manual and exercises
- Lunch (When at our training venue)
- Refreshments (When at our training venue)
- Relaxed refreshment area at our training room
Introduction
- Concepts and processes of negotiation
- The five steps of negotiation - plan, explore, offer, barter, close
- Planning strategies and tactics
- Setting realistic targets
- Predicting the other party's targets and behaviour
- Objectives - short term and long term
- Using verbal contributions to get constructive responses
- Using tactics appropriate to the participant's own style
- Active listening
- Non-verbal communication
- Verbal skills - persuasion breaking deadlocks
- Asking the right questions
- Personal attitudes to negotiation
- Strategies for conflict management
- Passive and active strategies.
- Implications and relationships
- Making profitable and successful agreements
Negotiating Skills