Negotiating Techniques
Course
In Worcester
Description
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Type
Workshop
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Location
Worcester
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Duration
1 Day
On completion, delegates will: Be aware of the importance of preparation, timing and the 'Wants' method of. negotiation. Recognise and understand the various tactics used when negotiating and. have the confidence to use tactics appropriate to individual circumstances. Suitable for: Any member of staff who is involved in negotiating, either with others in conflict situations or as part of a sales process.
Facilities
Location
Start date
Start date
Reviews
Course programme
Negotiating Techniques
Negotiation is an emotive word, which can conjure up pictures of
power struggles, arguments and confrontation which would lead us to
suppose that the climate in which they take place is threatening and
intimidating.
Whilst the hard face of negotiation does exist, the more ordered
structure of two-way discussion, to arrive at successful, practical and
mutual agreement is a more realistic approach to the problem.
The programme will cover:
· Aims & objectives
· What is negotiation?
· Negotiation role play
· Negotiation as a process
· Negotiating in difficult situations
· Negotiating in Sales or Customer situations
· The four stages of negotiation
· Tactics and strategies
· Negotiation styles
· Negotiation activities
· Personal action plans
Negotiating Techniques