Customer Service - Telephone Skills

Customer Service - Telephone Skills

Use our magic to create your in-company programme...

Each highly interactive and engaging bespoke in-company customer service - telephone skills training programme is designed and delivered to your content, level and duration needs.

This is a custom-designed workshop that is designed to be attended by personnel and managers from both internal and customer-facing departments. The techniques, skills and approach cover a wide variety of areas, which include telephone and communication skills as well as managing conflict.

To ensure the programme completely fits the needs of your organisation, a Righttrack trainer will either visit / call (depending on you preference) to launch an initial investigation to help familiarise themselves with your expectations, current processes, training requirements and the people to be trained.

From this research, the objectives for the workshop are revised and confirmed, which then enables our topic specialist to create specific exercises and examples that are completely relevant to your organisation.

Benefits

• Increased productivity
• A substantial improvement in customer perception
• Greater customer satisfaction
• Reductions in customer complaints
• The opportunity to build stronger customer relationships
• Increased performance from the individual and the team
• Verbal communication will be more impactful and precise