Negotiation Skills - In-house

Our working environments are increasingly demanding - winning business, managing workloads and meeting deadlines can be extremely challenging - improving your assertiveness and negotiation skills will help you manage expectations and enable you to achieve win-win outcomes with your customers and colleagues.

Benefits

Delegates attending the course will leave with a far greater understanding on the ways in which they can develop a more assertive, persuasive and influential negotiation style which will drive success and bring enormous professional benefits.

Programme Content

• Negotiation - The Fundamental principles
• The 4 phase model of negotiation
• Negotiation styles
• Using negotiation techniques assertively
• Assertive behaviour in the professional environment
• Evaluating your levels of impact and influence
• Assertive language and techniques
• Negotiating win-win outcomes
• Best practice, case studies, and examples
• Principles in practice - exercises and activities which will help you to refine and improve negotiation technique

Course content and emphasis on the day is based on delegate experience and agreed outcomes.