New Manager Programme

Being today's manager

• Define the role of the manager
• Self assessment
• Setting standards for yourself and others
• Responsibilities, context and challenges
• Characteristics of an effective manager
• The management process
• Agreeing goals
• Setting SMART objectives
• Action planning
• Involving the team
• Allocating work
• Supporting and monitoring results

Managing yourself and your time

• Time stealers
• Prioritising tasks
• Focusing on results

Developing your management style

• Using your personal style to maximise results
• Personal strengths and blind spotsCommunication
• Effective listening
• Powerful questioning
• Assertive communication

Delegation and motivation

• Getting the best out of people
• Developing and 'stretching' people

Managing people and performance

• Strategies for managing difficult people and situations
• Coaching for performance
• The performance management process

Action planning

Review of Programme

Other Recommended Programmes

• Progressive Management Skills
• Creative Thinking and Problem Solving
• Maintaining Motivation
• Essential Business Skills