The New Supervisor

This course addresses the skills, knowledge and outcomes required to plan and supervise the performance of a team and develop cohesive teams.

Plan to achieve team outcomes

Lead the team to identify, establish and document team purpose, roles, responsibilities, goals, plans and objectives in consultation with team members
Engage team members to incorporate innovation and productivity measures in work plans
Lead and support team members in meeting expected outcomes

Lead team to develop cohesion

Provide opportunities for input of team members into planning, decision making and operational aspects of work team
Encourage and support team members to take responsibility for own work and to assist each other in undertaking required roles and responsibilities
Provide feedback to team members to encourage, value and reward individual and team efforts and contributions
Recognise and address issues, concerns and problems identified by team members or refer to relevant persons as required
Model expected behaviours and approaches

Participate in and facilitate work team

Actively encourage team members to participate in and take responsibility for team activities and communication processes
Give the team support to identify and resolve problems which impede its performance
Ensure own contribution to work team serves as a role model for others and enhances the organisation's image within the work team, the organisation and with clients/customers

There are no formal educational entry requirements for this course.

To support a successful learning experience student will require:

1. Minimum technology requirements including access to a device (desktop/mobile/tablet), reliable internet connection and use of a personal email account.

2. Access to a current or previous workplace to support the completion of work-based assessment and observation. Students who do not have access to a work environment will be supported with an alternative scenario.

This course includes the unit of competency:

BSBLDR403 Lead team effectiveness

Students who complete the course assessment may gain credit towards the nationally recognised Certificate IV in Leadership and Management offered by MiTraining.