NVQ L2 - Customer Service
NVQ
In Sudbury
Description
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Type
NVQ
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Location
Sudbury
To improve customer service abilities. Suitable for: If you are employed, where customer service is part of your work then this course may be for you. While you do not have to be in a ´customer service´ role, you should be committed to offering the best service to your customers.
Facilities
Location
Start date
Start date
About this course
Students must be in a position to be able to collect appropriate evidence.
Reviews
Course programme
If you are employed, where customer service is part of your work then this course may be for you. While you do not have to be in a ´customer service´ role, you should be committed to offering the best service to your customers.
You must cover the following mandatory units:
- Give customers a positive impression of yourself and your organisation
- Deliver reliable customer service
- Develop customer relationships
- Resolve customer service problems
plus one of these:
- Support customer service improvements
- Develop personal performance through delivering customer service
- Promote additional products or services to customers
- Process customer service information
NVQ L2 - Customer Service