ABA Training Ltd

      NVQ L2 - Customer Service

      ABA Training Ltd
      In Sudbury

      Price on request
      Prefer to call the centre directly?
      01787... More
      Want to speak to an Advisor about this course?

      Important information

      Typology NVQ
      Location Sudbury
      • NVQ
      • Sudbury
      Description

      To improve customer service abilities.
      Suitable for: If you are employed, where customer service is part of your work then this course may be for you. While you do not have to be in a ´customer service´ role, you should be committed to offering the best service to your customers.

      Facilities (1)
      Where and when
      Starts Location
      On request
      Sudbury
      South Suffolk Business Centre Alexandra Road, CO10 2ZX, Suffolk, England
      See map
      Starts On request
      Location
      Sudbury
      South Suffolk Business Centre Alexandra Road, CO10 2ZX, Suffolk, England
      See map

      To take into account

      · Requirements

      Students must be in a position to be able to collect appropriate evidence.

      Questions & Answers

      Ask a question and other users will answer you

      Course programme

      If you are employed, where customer service is part of your work then this course may be for you. While you do not have to be in a ´customer service´ role, you should be committed to offering the best service to your customers.

      You must cover the following mandatory units:

      • Give customers a positive impression of yourself and your organisation
      • Deliver reliable customer service
      • Develop customer relationships
      • Resolve customer service problems

      plus one of these:

      • Support customer service improvements
      • Develop personal performance through delivering customer service
      • Promote additional products or services to customers
      • Process customer service information


      Compare to choose better:
      See all