ABA Training Ltd

NVQ L2 - Customer Service

ABA Training Ltd
In Sudbury

Price on request
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Important information

Typology NVQ
Location Sudbury
  • NVQ
  • Sudbury
Description

To improve customer service abilities.
Suitable for: If you are employed, where customer service is part of your work then this course may be for you. While you do not have to be in a ´customer service´ role, you should be committed to offering the best service to your customers.

Facilities (1)
Where and when

Location

Starts

Sudbury (Suffolk)
See map
South Suffolk Business Centre Alexandra Road, CO10 2ZX

Starts

On request

To take into account

· Requirements

Students must be in a position to be able to collect appropriate evidence.

Questions & Answers

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Course programme

If you are employed, where customer service is part of your work then this course may be for you. While you do not have to be in a ´customer service´ role, you should be committed to offering the best service to your customers.

You must cover the following mandatory units:

  • Give customers a positive impression of yourself and your organisation
  • Deliver reliable customer service
  • Develop customer relationships
  • Resolve customer service problems

plus one of these:

  • Support customer service improvements
  • Develop personal performance through delivering customer service
  • Promote additional products or services to customers
  • Process customer service information


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