NVQ Level 2 in Support Services in Health Care

This qualification is aimed at people working within the care sector, in support roles including porters, security personnel, laundry and kitchen assistants, health records administrators and general assistants / support staff. This qualification is wide ranging and can be tailored to meet the diverse needs of employers and learners.

mandatory units
unit SS1 Foster people’s equality, diversity and rights
unit SS2 Contribute to the effectiveness of work teams
unit SS3 Promote, monitor and maintain health, safety and security in the workplace
unit SS4 Give customers a positive impression of yourself and your organisation
optional units (choose 4)
unit SS5 Support and control visitors to services and facilities
unit SS6 Transport supplies of physical resources within the work area
unit SS7 Receive, transmit, store and retrieve information
unit SS8 Support the use of information technology
unit SS9 Minimise and deal with aggressive and abusive behaviour
unit SS10 Organise the receipt and storage of goods
unit SS11 Control and monitor access to premises and property
unit SS13 Move and transport patients within the work area
unit SS14 Collect, transport and dispose of health care waste
unit SS15 Distribute and despatch mail
unit SS16 Maintain housekeeping supplies
unit SS17 Prepare beds and handle linen and bed coverings
unit SS18 Monitor and maintain the cleanliness of environments
unit SS19* Clean floors manually
unit SS20* Clean furniture, fittings and vertical surfaces manually
unit SS21* Clean toilets and washrooms manually
unit SS22 Classify items and make up loads
unit SS23 Clean items by washing processes
unit SS24 Press and finish simple garments and items
unit SS25 Repair, alter and maintain items
unit SS26 Prepare food and drink for clients
unit SS27 Maintain hygiene in food storage, preparation and cooking
unit SS28 Prepare, cook and assemble food for service
unit SS29 Provide a table or tray service
unit SS30 Clean and service a range of areas
unit SS31 Administer patient appointments
unit SS32 Record, store and supply information using a paper-based filing system
unit SS33 Enter, retrieve and print data in a database
unit SS34 Provide authorised access to records
unit SS35 Protect records
unit SS36 Maintain the arrangements of records
unit SS37 Administer the current records system