NVQ Level 4 in Management

Mandatory Units:

* Develop and implement operational plans for your area of responsibility
* Encourage innovation in your area of responsibility
* Develop productive working relationships with colleagues and stakeholders
* Ensure health and safety requirements are met in your area of responsibility
* Manage business processes

Optional Units:

* Manage your own resources and professional development
* Develop your personal networks
* Provide leadership in your area of responsibility
* Ensure compliance with legal, regulatory, ethical and social requirements
* Promote equality of opportunity and diversity in your area of responsibility
* Lead change
* Plan change
* Implement change
* Recruit, select and keep colleagues
* Allocate and monitor the progress and quality of work in your area of responsibility
* Provide learning opportunities for colleagues
* Manage finance for your area of responsibility
* Manage a project
* Manage a programme of complementary projects
* Work with others to improve customer service
* Build your organisation’s understanding of its market and customers
* Manage the achievement of customer satisfaction