OCR Level 2 NVQ in Business and Administration

For candidates meeting local government guidelines the qualification including registration, assessment and final certification will be delivered at no cost to the candidate or the employer. there are no entry specifications and if you have special needs these will be catered for during your learning process by the appointed assessor

The NVQs are work-oriented qualifications and are suitable for those who undertake administration related activities. They are open to candidates of either gender and there are no entry barriers on grounds of race, creed or previous academic attainment or learning.

What are the benefits of these NVQs?

Employees will benefit from:

• A clearer understanding of their responsibility within their organisation
• The opportunity to develop new skills
• The recognition of existing skills

Employers will benefit from:

• Improved staff performance and motivation
• Improvements in the quality of service to customers
• The opportunity to improve customer retention levels

How are these NVQs assessed?

Like all NVQs, these qualifications are competence-based. This means that they are linked to a person’s ability to competently perform a range of tasks connected with their work.

To gain an NVQ, a candidate must achieve the level of competence described in the NVQ units of competence.

PROGRAM

To achieve a full award, candidates must complete five units in total, from two mandatory units and three optional units.

Mandatory units

• Carry out your responsibilities at work
• Work within your business environment

Optional units

• Ensure your own actions reduce risks to health and safety
• Maintain customer relations
• Manage diary systems
• Organise business travel and accommodation
• Deal with visitors
• Process customer financial transactions
• Operate credit control procedures
• Store, retrieve and archive information
• Research and report information
• Organise and support meetings
• Use IT systems 2
• Use IT to exchange information 2
• Word processing software 2
• Spreadsheet software 2
• Database software 2
• Presentation software 2
• Specialist or bespoke software 2
• Use a telephone system
• Operate office equipment
• Prepare text from notes
• Prepare text from shorthand
• Prepare text from recorded audio instruction
• Produce documents
• Work effectively with other people

Intended for individuals whose role involves carrying out a broad range of administrative activities, requiring a limited amount of supervision and working with some autonomy. The individual will be working as part of a team ensuring the provision of information and resources to others. The individual's work situation will provide the opportunity to be involved in a range of administration activities. For example: communicating verbally and in writing with colleagues, customers and clients, using IT to process and present information, dealing with visitors, providing effective customer service, and dealing with financial information.