Office Admin and Reception Skills
Course
Distance
Description
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Type
Course
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Level
Advanced
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Methodology
Distance Learning
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Class hours
400h
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Duration
Flexible
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Start date
January
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Online campus
Yes
Certificate of achievement in Office Admin and Receptionist Skills Level 7. Additional CPD Accredited Certificate with 200 CPD points available with no extra study. The course comes with easy to understand e-learning study materials.
The field of Office Admin and Reception Skills services wide open for confident candidates with outgoing personalities and relentless attention to detail. The professional PA is the ultimate multitasker, hired to oversee the personal affairs and activities of those they support. Some secretaries and PAs handle everyday admin for established organisations, while others are hired by a single executive, entrepreneur or influential figure. Whichever path you choose, to become a trusted and respected PA or Secretary is to open the door to a world of incredible career opportunities. Success as a PA or secretary is as much about personal qualities and character as it is hard skills. If you consider yourself to be a responsible, hardworking people-person with excellent time management skills, you’re already halfway there. It’s simply a case of getting to know the functions of PAs and secretarial workers, in order to ready yourself for a fascinating career in the field.
We go the extra mile to provide open and accessible distance-learning opportunities for ambitious applicants worldwide. Enrol with CPD and gain access to a variety of benefits including:
The opportunity to work and gain invaluable experience while you study, with no deadlines or time-restrictions to worry about.
Complete support provided throughout your studies by your own personally-assigned tutor and the wider CPD student support team.
Round-the-clock access to our cutting-edge digital learning platform, which contains all the study aids and learning resources needed to complete the course.
The chance to enhance your CV and your career prospects with and endorsed Level 7 Office Admin and Reception SkillsDiploma from a recognised body.
Important information
Price for Emagister users: On successful completion of the course you can pay the Endorsed/Accreditation certificate fee in order to claim the certificate.
Facilities
Location
Start date
Start date
About this course
By completing this advanced Level 7 Office Admin and Receptionist Skills Diploma, you’ll benefit from a wide variety of essential skills and competencies including:
Advanced organisational skills
Professional time management and prioritisation skills
Improved written and verbal communication skills
How to handle sensitive matters with discretion
Enhanced accuracy and attention to detail
Improved self-confidence and general motivation
The ability to remain calm under pressure
Detailed knowledge of all key secretarial functions
The opportunity to take your career to a higher level
There is no entry requirement.
OPTION-I: Endorsed Certificate of Achievement from ABC Awards
At the end of the course, learner can claim an endorsed certificate by paying £170 accreditation fee+postal charges.
Certificate of course Completion
(soft copy) can be claimed for £15. If you need hard copy of this certificate you will pay £25
OPTION-II: CPD Certificate
Upon successful completion of the course, a fee is payable for a CPD Accredited Diploma in PDF format or hard copy.
CPD Accredited Diploma (PDF format)=£30
CPD Accredited Diploma (Hardcopy)=£150
Postage Charges:
National £9
International £15
Reviews
Subjects
- Benefits
- Access
- PA
- Conflict
- Receptionist
- Office IT
- Customer Service
- Time management
- Executive Assistant
- Ms Office
- Office Assistant
- Secretary
- Communication Training
- Reception Skills
- Office Admin
- Written and verbal skills
Teachers and trainers (1)
Cpd Tutor
Tutor
Course programme
Unit 1 - Understanding Customer Services
This module covers the following topics:
- Elements of Customer Service:
- Classification of Customer Service
Unit 2 - Understanding Your Customers
This module covers the following topics:
- Identifying Customer Expectations
- Benefits of Meeting Expectations
Unit 3 - Building Strong Relationship With Customers
This module covers the following topics:
- Incentives and Loyalty Schemes
- Operational CRM
- The Goal of CRM
Unit 4 - Handling Complaints
This module covers the following topics:
- Performance Response Standards
- Complaints Analysis Reports
Unit 5 - Telephone Skills
This module covers the following topics:
- Telephone Usage
- Telephone Manners
- Telephone Etiquette Tips
- Voice-Mail Etiquette
Unit 6 - Mail Services And Shipping
This module covers the following topics:
- Postal Automation
- Forwarding First-Class and Other Mail
- Alternatives to Royal Mail
- Other Shipping Services
Unit 7 - Keeping Accurate Records
This module covers the following topics:
- How to Alphabetize for Filing and Indexing
- Individual or Personal Names
- File Cabinets
Unit 8 - Writing Business Letters
This module covers the following topics:
- Business Documents
- Beginning the Letter
- Closing the Letter
Unit 9 - Other Written Communication
This module covers the following topics:
- Reports
- Memorandum Report
- Report Templates
- Electronic Revisions
Unit 10 - Organising Meetings
This module covers the following topics:
- Anatomy of a Meeting
- Types of Corporate Meetings
- Planning for the Conference
Unit 11 - Communication Skills
This module covers the following topics:
- Nonverbal Communications
- Customer Service
- Customer Service Fundamentals
Unit 12 - Developing Active Listening Skills
This module covers the following topics:
- The Basics of Active Listening
- Understanding the Communication Process
Unit 13 - Understanding Body Language
This module covers the following topics:
- Understanding Body Language
- Understanding Facial Expressions
- Creating Relationships
Unit 14 - Administrative Skills
This module covers the following topics:
- Importance of Business Environment
- Types of Business Environment
- Social Responsibility of a Business
Unit 15 - Budgets And Managing Money
This module covers the following topics:
- Monitoring and Managing Budgets
- Decision Making
Unit 16 - Time Management
This module covers the following topics:
- Overview of Time Management
- Controlling Procrastination
- Maintaining an Activity List
Unit 17 - Stress Management
This module covers the following key topics:
- Understanding Stress
- Strategies to Manage stress
- Time Management
Unit 18 - Dealing With Difficult People Conflict Resolution
This module covers the following topics:
- Different Stages of Conflict
- Conflict Management
Unit 19 Importance Of Feedback In Customer Service
This module covers the following topics:
- Barriers to Listening
- Self-Completion Questionnaires
- Measuring Customer Loyalty
Unit 20 - Microsoft Office 2016
This unit covers the following topics:
MS Word
MS Excel
MS Powerpoint
Additional information
Office Admin and Reception Skills