Office Management
Course
Distance
Description
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Type
Course
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Level
Advanced
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Methodology
Distance Learning
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Class hours
330h
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Duration
Flexible
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Start date
December
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Online campus
Yes
Certificate of achievement in Office Management & Administration Level 5. Additional CPD Accredited Certificate with 110 CPD points available with no extra study. The course comes with easy to understand e-learning study materials.
Study Office Management & Administration Diploma Level 5 for the opportunity to earn an endorsed Certificate of Achievement. Ready to become the capable and confident leader you know you can be? Study online for an endorsed Level 5 Office Management and Administration and enjoy the freedom to take full control of your study schedule! No deadlines, no time-restrictions and no entry-requirements - just the web’s most accessible and enjoyable distance learning programmes!
Most organisations with more than a few members of staff employ office managers to oversee performance and output. The field of Office Management and Administration encompasses a wide variety of interconnected responsibilities, which ultimately concern the efficiency and consistency of key admin operations. Responsible for the effective deployment and utilisation of all resources - human and otherwise - office management forms the backbone of the successful organisation. Typical duties may include the preparation of presentations and reports, delegating duties and supervising staff performance, dealing with employee grievances, resolving performance issues, overseeing office budget allocation and liaising with senior stakeholders. A challenging and fulfilling position where no two days are the same, elite office managers also earn attractive salaries and enjoy limitless opportunities for progression.
Created for committed and driven candidates, this Level 5 Office Management Diploma is our most advanced Office Management Diploma to date. Explore the functions and objectives of office management, as you work your way towards an endorsed diploma from a recognised awarding body!
Important information
Price for Emagister users: On successful completion of the course you can pay the Endorsed/Accreditation certificate fee in order to claim the certificate.
Facilities
Location
Start date
Start date
About this course
The office manager’s primary obligations
Employee selection, deployment and supervision
Workforce performance management
Leadership skills and acumen
Essential customer relations management
The importance of effective resource management
Preparation of key business documents
An introduction to administrative systems
Professional time management
The fundamentals of office risk management
Introduction to change management
No particular entry requirement.
OPTION-I: Endorsed Certificate of Achievement from ABC Awards
At the end of the course, learner can claim an endorsed certificate by paying £120 accreditation fee+postal charges.
Certificate of course Completion
(soft copy) can be claimed for £15. If you need hard copy of this certificate you will pay £25
OPTION-II: CPD Certificate
Upon successful completion of the course, a fee is payable for a CPD Accredited Diploma in PDF format or hard copy.
CPD Accredited Diploma (PDF format)=£30
CPD Accredited Diploma (Hardcopy)=£95
Postage Charges:
National £9
International £15
Reviews
Subjects
- IT risk
- Resource Management
- Office IT
- Risk
- Performance Management
- Staff
- Risk Management
- Benefits
- Protocol
- Ms Office
- Office Assistant
- Office management
- Office admistration
Teachers and trainers (1)
Cpd Tutor
Tutor
Course programme
Unit 1 - Understanding Administrative Systems
This Unit covers the following key topics:
- Administrative Systems
- Characteristics of Management
- Nature of Management
- Levels of Management
- General Principles of Management
- Plus more
Unit 2 - Professional Documents
This Unit covers the following key topics:
- Business Documents
- Beginning the Letter
- Letters Written by the Administrative Assistant
- Sample Model Letters
- Interoffice Memorandums and Emails
- Sending Attachments
- Problems with Attachments
- Email Protocol for Sending Attachments
- Attachment Protocol for Recipients
- Email Protocol for Administrative Assistants
- HTML Format Versus Plain Text
- Rules for Forwarding Messages
- Other Written Communications
- Editing and Proofreading
- Electronic Revisions
- Plus more
Unit 3 - Performance Management
This Unit covers the following key topics:
- Areas of Interest in Performance Management
- Objectives of Performance Management
- Functions of Performance Management
- Benefits of Performance Management
- Components of Performance Management
- Plus more
Unit 4 - Meeting Management
This Unit covers the following key topics:
- Preparing for Meetings
- Reading the Reports
- Managing Meetings
- Presentation Tips
- Pumping up a Presentation
- Personal Development
- Giving Effective Feedback
- Feedback Techniques
- Mastering Your Body Language
- Plus more
Unit 5 - Resource Management
This Unit covers the following key topics:
- Introduction to Resource Management
- Emergency Guidelines
- Benefits of Resource Management Processes
- Problems Related to Managing Resources
Unit 6 - Team Management
This Unit covers the following key topics:
- Team Management
- Types of Teams
- Benefits of Managing Teams
- Plus more
Unit 7 - Human Resource Management
This Unit covers the following key topics:
- Human Resource Management
- Functions of Human Resource Management (HRM)
- Code of Ethics of Human Resources
- Functions of the Human Resources Management
- Plus more
Unit 8 - Change Management
This Unit covers the following key topics:
- Change Management
- The Change Cycle
- Human Reaction to change
- The Pace of Change
- The Four Room Apartment
- Adapting to Change
- Plus more
Unit 9 - Time Management
This Unit covers the following key topics:
- Prioritising your Time
- Setting Goals with SPIRIT
- The Dot Exercise
- Planning Tips and Tricks
- Setting Up a Routine
- Planning Wisely
- Organizing Your Files
- The Batching Technique
- Managing Your Workload
- Workload Analysis
- Plus more
Unit 10 - Customer Relations
This Unit covers the following key topics:
- Customer Relations
- Customer Relationship Management
- A Win-Win Strategy
- Get Rid of Bad Customers
- Traits of a Happy Customer
- Traits of a Bad Customer
- Plus more
Unit 11 - Risk Management
This Unit covers the following key topics:
- Risk Management
- The History of Risk Management and its Concepts
- The Element of Risk
- Current Definitions of Risk
- Uncertainty and Its Relationship to Risk
- Fundamental and Particular Risks
- Pure and Speculative Risks
- Types of Pure Risk
- Property Risks
- Risks Arising from Failure of Other Individuals
- Benefits of Risk Management in a Nutshell
- Risk Management as a Business Factor
- Plus more
Additional information
Office Management