Operations Management – Process Mapping & Supply Chain

"Lecturer 1 Process Management, Process Mapping and Design Lecture 1.1 Introduction to Process Management Lecture 1.2 Processes Lecture 1.3 Procedures Lecture 1.4 Process Mapping and design Lecture 1.5 Where can Process Mapping be Used Lecture 1.6 Types of Processes Lecturer 2 Procedural Outline/Quality, Communication Mngmt Process Re-Engineering Lecture 2.1 Procedural Outline and Quality and Standard Operating Procedures Lecture 2.2 Communication and Information Management Lecture 2.3 The Cascade Lecture 2.4 The “Suck-Up” Model of Communication Lecture 3 Quality and Productivity Management Lecture 3.1 Quality and Productivity Management Lecture 3.2 Cost of Quality Lecture 3.3 Origins of TQM Lecture 3.4 The Plan-Do-Study-Act Cycle Lecture 3.5 Benchmarking, Employee Empowerment and Team Approach Lecture 3.6 Use of Quality Tools Lecture 3.7 Product Design Lecture 3.8 ISO International Standards Lecture 3.9 Six Sigma Lecture 4 Supply Chain Management Lecture 4.1 Introduction to Supply Chain Management Lecture 4.2 Challenge to Supply Chain Management – Bullwhip Effect Lecture 4.3 Lean Operations Systems Lecture 4.4 Lean for Production and Services Lecture 4.5 Services and Delivery in Supply Chain Lecture 4.6 Supplier Performance Matrix Lecture 4.7 Demand and Volume Projections Lecture 5 Supply Chain Management, Continuous Improvement & Technology Lecture 5.1 Inventory & Cycle Optimization -Just in Time (JIT) vs Just in Case Lecture 5.2 Top Five Techniques to Achieve Inventory Optimization Lecture 5.3 The Philosophy of JIT Lecture 5.4 Kanban Production Lecture 5.5 JIT and Lean Systems within OM Lecture 5.6 Supply Chain Networks Lecture 5.7 Continuous Improvement Lecture 5.8 Getting Started With Kaizen Lecture 5.9 Technology in Process and Supply Chain Management"