Organisational Design, People Management and Innovation (Telecommunications and ICT)

University College London

Course

In London

£ 2,500 VAT inc.

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Description

  • Type

    Course

  • Level

    Intermediate

  • Location

    London

  • Class hours

    40h

  • Duration

    5 Days

This five-day course/module will address the principles of organisational design and the management of people as a resource within a set of effective processes. Its context is the modern global telecomms industry.
These principles will then be developed to consider the way that a company exploits its R&D activity and, in particular, the management of innovation from concept to product.
Finally, the global dimension of all the business aspects (marketing, product management, organisational design, etc) will be examined. Areas covered include:
human resource management
organisational design
organisation and process transformation
self and team management
culture and leadership
innovation management
entrepreneurship
global aspects

Facilities

Location

Start date

London
See map
Gower Street, WC1E 6BT

Start date

On request

About this course

On completion of this course, you should be able to understand the:
principles of customer service management, with particular reference to the telecommunications business. You'll be able to assess the needs of different customer segments and the approaches that a service organisation needs to make in addressing the range of customers
application of service-science analysis to the development and management of services by any service company. In addition, you'll be able to analyse your own ideas for new telecommunications or ICT services using the systematic approach of service science in order and present your plans in a suitable business-case format
principles of risk management in terms of identifying, analysing and assessing risks in today’s businesses. In particular, you'll be able to present the risks and their mitigation in a business case for a new service launch
range of roles of support systems in a service industry in general and the telecommunications industry in particular. You'll be able to identify the trade-offs of data storage, system functionality, accessibility and cost in a Telco’s support system platform
principles of managing customer operations in order to best meet customer service commitments within the cost constraints
range of planning roles and how these are applied to network planning and dimensioning in a Telco. In particular, you'll be able to describe how the various planning stages involved in building the capital expenditure budget for a Telco interact with the various stages of business planning within the organisation
range of project management tools and techniques and how to apply these to examples in managing today’s telecommunications and ICT projects

This course is aimed at graduates working in, or aspiring to join, telecommunications businesses who want to deepen their understanding of people management and managing innovation.
Apart from a background appreciation of the industry you don't need any specific technical knowledge. You will need a good grasp of basic business principles.

The course runs over five days, with 6 to 8 teaching hours per day.
This is followed by a three-hour tutorial, and an optional written assignment.
A certificate of attendance will be issued on completion for those who take the course but not the assignment.
If you take and pass the assignment you'll get a certificate stating this, which includes your pass level.

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Reviews

This centre's achievements

2018

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 14 years

Subjects

  • Entrepreneurship
  • Leadership
  • Telecommunications
  • Design
  • Team Training
  • HRM
  • Industry
  • Innovation
  • People Management
  • HR Management
  • Management

Course programme

1) Self management 


The course begins by introducing the principles of managing one’s self, with the appropriate learning styles and presentational skills. A number of techniques and models are introduced, including the Johari Window, the Belbin model of people types and the Kolb model of learning styles. You'll do a number of classroom exercises to explore the way the techniques are applied. This set of lectures conclude that various types of individuals contribute to team working and how this variety should be managed and exploited. 


2) Human resources management

These lectures cover the principles of HR management (HRM) and its application to industry today. Specific attention is given to defining an organisation’s culture and leadership and their effect on business performance. You'll study the range of techniques and factors involved in successful operational and managerial HRM. Finally, the value of organisational, collective and individual development will be addressed. You'll consider a number of case studies and undertake group exercises to develop better understanding of the various facets of HRM presented. 


3) Innovation management 


The subject is addressed in a systematic academic way based on the wealth of case study and analytical body of work now available. The principles of innovation management will be presented using many of the latest examples from the ICT industry. Specific areas studied include how innovation can improve business performance, how to identify potential sources of innovation and the processes involved in exploiting these. You'll explore the application of innovation to the development of new product and service design and implementation in the ICT market. Finally, ways of successfully exploiting technology development through intellectual property management and company alliances will be examined.

4) Entrepreneurship 


The importance of entrepreneurship in today’s ICT market will be explored and the principles of successful identification and exploitation of opportunities presented. The lectures will 
include case studies of recent examples of good practice and you'll be given the chance to examine the factors contributing to the business success of these ventures.

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Organisational Design, People Management and Innovation (Telecommunications and ICT)

£ 2,500 VAT inc.

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