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Contact Centre Operations and Professionals course in Ellesmere Port

Protocol Skills
  • Course
  • Ellesmere Port
  • 12 Months

...CRM (customer relationship management), and CTI (computer telephony integration). Assessment takes place through evaluation of workplace performance...

Price on request

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Copywriting - Online course

One Education
  • Course
  • Online
  • Intermediate
  • 10h - 1 Year

...calls-to-action Adapt writing style for different audiences and platforms Use language, tone, and structure effectively Edit and refine copy for clarity... Learn about: Copy editing, Proof Reading, Social Media...

Special Emagister price

£ 9 £ 425

Delivering Excellence via Email and on the Telephone - Virtual Training - Online course

PTP Training & Marketing Ltd
  • Short course
  • Online
  • Intermediate
  • Different dates available
  • 1 Day

...active empathic listening techniques) 12:30 – 13:00 Questioning techniques. How different questions can open up conversation. 13:00 – 14:00 Lunch 14:00... Learn about: Customer Service...

Price on request

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