Outgoing Calls - Maximising Effectiveness - Virtual Training
Short course
Online
Description
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Type
Short course
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Methodology
Online
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Duration
Flexible
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Start date
Different dates available
This telephone training course helps all those who make outgoing calls ensure that they set objectives and achieve them. Whether they be sales, customer care or research calls, delegates will be able to practise their techniques in role plays and then implement them in live calls.
Facilities
Location
Start date
Start date
About this course
"How to set clear achievable objectives
The ability to construct an opening gambit
Gain confidence through role plays to achieve their objectives
Practise techniques learned under supervision whilst making live calls
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Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 13 years
Course programme
09:30 - 09:45 Coffee & Course Objectives
09:45 - 10:15 Setting Out Our Objectives (What do you really want to achieve with these calls?)
10:15 - 10:45 Problems & Solutions
10:45 -11:15 The Beginning of the Call (Preparing your opening gambit.)
11:15 - 11:45 Role Plays (Delegates to practise easy and difficult calls.)
11:45 - 12:00 Coffee Break
12:00 - 12:45 Participants to Make Outgoing Calls (One to One Supervision and Advice)
12:45 - 13:00 Feedback & Discussion
13:00 - 14:00 Lunch Break
14:00 - 14:30 What More Could We Achieve with these Calls? (ie if they are not interested in you/ present feature what more can you say/do to improve relationships?)
14:30 - 15:00 Improving Qualification (When to use Open and Closed Questions)
15:00 - 15:15 Coffee Break
15:15 - 16:00 Participants to Make Outgoing Calls (One to One Supervision and Advice)
16:00 - 16:30 Problems/Solutions and Follow Up Procedures
16:30 - 16:45 Summary & Action Plans Agreed
"Outgoing Calls - Maximising Effectiveness - Virtual Training