Outlook

Outlook

Objective: To give users a comprehensive knowledge of Outlook

Delegates: Maximum 8

This course is suitable for new or existing users of Outlook who need to get to grips with using the essentials of this electronic desktop information management system in a short space of time.

A basic understanding of Windows is required.

Delegate numbers are restricted to 8, to ensure personal attention from the trainer.


Structure: PC for every delegate

All pass training courses involve extensive hands-on activity including exercises that give participants practical experience of using Outlook’s tools.


Duration: 1 day 9.30am – 4.30pm,


Course Outline:


Mail Messages

Describe the role of Outlook in relation to a mail server, such as Microsoft Exchange

Compose a mail message by entering text

Use a mail template to compose a message

Address a message to one or more email recipients

Format a rich text message

Insert a file attachment and signature

Change the priority of email

Spell check mail

Send and receive and recall a message

Organizing Mail Folders

Navigate between different mail folders

Sort items in a folder

Flag a mail message

Find a particular message

Filter a view

Create a folder

Move items between folders

Delete or archive a mail message

Managing Messages

Find related messages

Track delivered and read mail

Use the mail Rules Wizard

Use the Out of Office Assistant

Change the look of mail

Create a message template

Create a distribution list

Contacts and the Address Book

Use an Address Book to address a message

Display different address lists

Find a name in an address list

Create, edit and delete a contact

Sort the contacts list and find a contact

View activities with a contact

Working with Contacts

Save contact details as a vCard

Use a vCard as your signature for messages

Forward and receive vCards

Flag contacts for follow-up (reminder)

Integrate contacts with other Outlook components

Use contact information with Office applications (mail merge)


The Calendar

Navigate within the Calendar

Schedule an appointment or event

Schedule a multi-day event

Set a reminder for an appointment or delete an appointment

Identify conflicting appointments

Schedule a recurring appointment

Customize the Calendar view

Publish the Calendar as a web page

The Task List

Create a task

Update progress on a task

Delete a task

Change the view for tasks

Organize tasks using categories

Edit the Master Category List

Assign a task to another mail recipient

Accept or decline a task