Outsourcing Champion Training Overview
Training
In London
Description
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Type
Training
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Location
London
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Duration
2 Days
Op2i have developed an intensive 2 day workshop dedicated to: a) Equipping the champions of an outsourcing programme with the information and tools needed to lead the process of outsourcing within their organisation; and. b) Equipping suppliers of outsourcing services to better understand the buying decision making model, customer perceptions of risks, and the vendor selection process. Suitable for: The workshop is for: a) Those involved in desiging, analysing and managing an outsourcing / offshoring programme within an organisation, large or small at CxO and senior management levels. b) Outsourcing / offshoring service providers. c) Shared service managers. d) Investment promotion agencies in the area of outsourcing. e) Advisors (Legal, HR, Business) to better understand how outsourcing / offshoring can be an effective business strategy.
Facilities
Location
Start date
Start date
About this course
The course will be delivered in English.
Reviews
Course programme
The workshop covers the A to Z of outsourcing, from priming attendees on outsourcing and general drivers and trends in the industry to the development of a high level business case for outsourcing. The workshop provides the knowledge, tools and techniques to enable decision makers to initiative business improvement and outsourcing programmes within their organisations to drive efficiency, improve organisational performance and generate new revenue streams.
Workshop will be held in London / Hertfordshire
The course content includes:
What is outsourcing?
Core competences and outsourcing choices
The outsourcing lifecycle
Getting internal approval
Getting internal commitment
Developing the business case
Process mapping
SLA setting
Vendor search – RFP process
Contract formation – legal issues
Data protection IP
Change management
Transition planning – change management
Risk management
Implementation
Relationship management
Governance structures
Enforcement / escalation / performance management
Arbitration /mediation
Exit management and transition out
Role play exercises - Getting Board approval
Additional information
Outsourcing Champion Training Overview