Patient Customer Service Training

Understand the principles of patient-centred customer service
Communicate confidently with patients and service users
Apply professional standards in healthcare interactions
Handle patient enquiries and concerns effectively
Develop active listening and empathy skills
Maintain confidentiality and ethical behaviour
Improve service quality and patient satisfaction

This course is ideal for individuals who work, or wish to work, in patient-facing roles within healthcare, social care, or support services. It is well suited to healthcare assistants, reception staff, care workers, administrative staff, and customer service professionals who interact with patients or service users regularly.

The training is also suitable for those preparing for roles in hospitals, GP surgeries, clinics, care homes, pharmacies, and community health services. Learners looking to improve their communication skills, confidence, and professionalism when dealing with patients will find this course particularly beneficial.

No prior healthcare experience is required, making the course accessible to beginners as well as those already working in care-related environments. It is equally valuable for learners seeking to enhance their CV, support career progression, or develop transferable customer service skills that are highly relevant across health and care settings.

There are no formal entry requirements for this course, making it accessible to a wide range of learners. The Patient Customer Service Training is suitable for individuals aged 16 and above who have an interest in healthcare or patient-facing roles.

Learners are recommended to have a basic level of English language skills to understand course materials and complete assessments confidently. Basic numeracy and IT skills are also advised, as the course is delivered online and requires the use of digital devices. A commitment to learning and an interest in delivering quality patient service will help learners gain maximum benefit from the course.

Upon successful completion of the Patient Customer Service Training, you will qualify for a UK and internationally recognised professional certification. You may also choose to formalise your achievement by obtaining your PDF Certificate for £9 or a Hardcopy Certificate for £15.

This course offers flexible, self-paced learning that allows learners to study at a time and pace that suits their schedule. The content has been expertly designed to focus on real-world patient customer service skills relevant to healthcare and care environments.

Learners benefit from structured modules that build practical knowledge, confidence, and professionalism. The course places strong emphasis on communication, empathy, and ethical service delivery, helping learners develop skills that are highly valued by employers. As a CPD-focused programme, it supports continuous professional development and enhances employability by strengthening a learner’s CV with recognised patient service competencies.

Yes, this course is designed to be accessible for learners at all levels. No prior healthcare or customer service experience is required. The course explains key concepts clearly and progressively, making it suitable for beginners as well as those already working in patient-facing roles. Learners are guided through essential communication and service principles in a straightforward and supportive way.

This course helps strengthen essential patient customer service skills that are highly valued across healthcare and care sectors. It supports career development by improving communication, professionalism, and confidence when working with patients. The skills gained are transferable and can enhance your CV, supporting progression into roles such as healthcare assistant, care worker, reception staff, or administrative positions within healthcare settings.

The Patient Customer Service Training is delivered entirely online through a self-paced learning platform. Learners can access the course materials from any internet-enabled device, allowing flexibility around work or personal commitments. The course includes structured modules and assessments that can be completed at your own pace, making it suitable for both full-time and part-time learners.