PC Repair and Upgrading (Level 3) Course

Course Structure

The PC Repair and Upgrading course is divided into five comprehensive modules

Module 1: Understanding The Personal Computer

• Computer systems
• How to hook up the PC
• What is in the tower?
• What is a CPU?
• Computer memory
• Input, output and storage devices
• Operating systems
• The internet and on-line services
• Troubleshooting PC problems

Module 2: Hard Drives, Customisation and Troubleshooting Fundamentals

• Installing a hard drive
• Utility software and data recovery
• Troubleshooting perspectives and guidelines
• How to isolate problems and devise a course of action
• Viruses; peripheral devices
• Creating a boot or rescue disk
• Backup of original software and data on the hard disk
• Peripheral devices and software for enhancement
• Installing add-on devices
• Resolving resource conflicts
• Installing a new device on a computer

Module 3: Support Tasks: Understanding and Managing the PC

• Types of memory
• How memory is used by DOS and Windows
• Memory troubleshooting guidelines
• Upgrading and installing memory
• Electricity and power supplies
• Surge protection and battery backup
• Windows installation, configuration and applications
• Plug-and-play hardware installations

Module 4: Workstations, Multimedia Technology and Building a PC

• The Windows NT environment and architecture
• Installing and customising Windows NT
• The Windows NT registry and diagnostic tools
• Multimedia PC requirements
• Devices that support multimedia
• Printers
• Brand-name PC versus the “clone”
• Building a personal computer step-by-step

Module 5: Computer Communications, Maintenance Plans, the PC Technician

• Computer Communications, Maintenance Plans, the PC Technician:
• Communicating over phone lines
• Installing and configuring a modem
• Beyond modems
• Networking fundamentals and the internet
• How the internet works
• Network services and troubleshooting
• Viruses, disaster recovery and preventative maintenance
• Backups and fault tolerance
• The professional PC technician
• Record keeping and information tools
• Protecting software copyrights

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