People Management Skills for Secretaries & PAs - Virtual Training
Short course
Online
Description
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Type
Short course
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Level
Intermediate
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Methodology
Online
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Duration
Flexible
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Start date
Different dates available
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Online campus
Yes
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Delivery of study materials
Yes
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Support service
Yes
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Virtual classes
Yes
This course is intended to complement Personal Organisation skills for Secretaries and PAs, but can be taken alone. The focus here is on improving the skills needed to organise people better. This course recognises that structure and process are not sufficient to ensure success – it also takes strong skills in the way we work with people. The course is a combination of greater self awareness, development of skills and the opportunity to apply content directly to our work.
Facilities
Location
Start date
Start date
About this course
How to develop strong working relationships, including the boss!
How to improve the quality of listening and communication skills
How to increase delegation when they don't have a team to delegate to!
How to improve influencing skills
The assertive way to being firm and fair
Opportunity to work of real issues
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 13 years
Subjects
- People Management
- Syndicate
- Objectives
- Discussions
- Management
- Skills
- Secretaries
- PAS
- Coffee
- Personal Objectives
Course programme
09:30 - 10:00 Coffee, Course Objectives & Personal Objectives
10:00 - 10:30 Syndicate work
(Discussions on “managing my boss” and “dealing with difficult people)
10:30 - 10:45 Building relationships
(Delegates create their own relationship map to determine where actions are necessary)
10:45 - 11:00 Coffee break
11:00 - 11:30 ""My style"" questionnaire
(Delegates complete a questionnaire to assess their current style of communicating with others)
11:30 - 12:00 Improving questioning skills
(A fun activity leads to essential skills in obtaining information from people)
12:00 - 12:30 Delegating more and better
(Barriers to delegation are discussed and guidelines for successful delegation developed)
12:30 - 13:30 Lunch
13:30 - 14:00 Team exercise
(A fun activity exploring how we use time)
14:00 - 14:30 Influencing & gaining commitment
(How to increase your influence in meeting and gain more commitment from people)
14:30 - 15:00 Optimising communications
(A look at how to really make a point!)
15:00 - 15:15 Tea!)
15:15 – 1600 The assertive way to being firm and fair
(Delegates explore what assertive behaviour is and then apply ideas to their own real situation)
16:00 - 16:30 Dealing with real issue
(Final opportunity to resolve any outstanding delegate issues)
16:30 Summary & Action Plans Agreed
People Management Skills for Secretaries & PAs - Virtual Training