Performance Management: Beyond the Basics

MODULE 1: Course Introduction

Topics covered:

•Knowledge Skills Checklist

MODULE 2: Delegation

Learning outcomes:

Be able to recognise what is meant by the 5 levels of delegation, benefits and barriers and delegating effectively.

Topics covered:

•What is Delegation?

•The Five Levels of Delegation

•Five Steps to Delegation

•When Delegation is not Possible

•Delegation - Benefits and Barriers

•Delegation Process

MODULE 3: Communication

Learning outcomes:

Recognise the benefits of good communication skills, understand the benefits and identify the barriers.

Topics covered:

•What is Communication?

•Benefits of Good Communication Skills

•Why Communication Goes Wrong

•Communication Methods

MODULE 4: Assertiveness, Aggressiveness and Passivity

Learning outcomes:

Recognise assertive, aggressive and passive behaviours and be able to use the 3 steps to assertive behaviour effectively.

Topics covered:

•What is Assertiveness?

•What is Aggressiveness?

•What is Passivity?

•Assertiveness - the 3 Steps

•Assertiveness Practice

MODULE 5: Giving Feedback

Learning outcomes:

Be able to plan and evaluate feedback, using it as part of the performance management process.

Topics covered:

•Feedback - the EEC Model

•Receiving Feedback

•Feedback Exercises

MODULE 6: Performance Counselling

Learning outcomes:

Recognise how Performance Counselling can be a useful tool to deal with employees who under-perform in the workplace.

Topics covered:

•The Performance Counselling (P.C.) Meeting

•Performance Counselling Meeting: Preparation

•Conducting the Performance Counselling Meeting

•Performance Counselling Meeting Process

•Exercise: Friday The 13th!

•Factors to Consider Before Implementing Disciplinary Procedure

MODULE 7: Dealing With Difficult Situations: Case Studies

Learning outcomes:

Use case studies to analyse difficult situations and learn how to manage them effectively.

Topics covered:

•New Manager

•Romance in the Office

•Sloppy Work

•Unacceptable Banter

•Resistance to Change

•Dealing with Body Odour

•Clumsy Management

MODULE 8: Practical Ideas to Develop Your Management Skills

Learning outcomes:

Recognise where to go to research and plan for your continuing professional development.

Topics covered:

•Developing your Knowledge / Experience

•Developing your Skills / Competencies

•Developing your Attitude

MODULE 9: Your Personal Action Plan