Performance Management: Beyond the Basics
Course
Online
Description
-
Type
Course
-
Methodology
Online
A hands-on one-day course with free pre-course online skills testing Target Audience: Managers and supervisors, present and aspiring, with an understanding of the basics of managing staff, who want to take their skills and knowledge to a higher level. Learning Objectives This intensive one-day workshop is designed to develop practical skills in managing staff beyond the basics. It creates an understanding of delegation, communication and assertiveness as a basis for lessons on giving feedback and performance counselling. There is also treatment, via short case studies, of a number of common difficult scenarios, and ends with an extremely useful section which deals with development of delegates general management skills.
Reviews
Subjects
- Assertiveness Training
- Communication Training
- Benefits
- Staff
- Performance Management
Course programme
MODULE 1: Course Introduction
Topics covered:
•Knowledge Skills Checklist
MODULE 2: Delegation
Learning outcomes:
Be able to recognise what is meant by the 5 levels of delegation, benefits and barriers and delegating effectively.
Topics covered:
•What is Delegation?
•The Five Levels of Delegation
•Five Steps to Delegation
•When Delegation is not Possible
•Delegation - Benefits and Barriers
•Delegation Process
MODULE 3: Communication
Learning outcomes:
Recognise the benefits of good communication skills, understand the benefits and identify the barriers.
Topics covered:
•What is Communication?
•Benefits of Good Communication Skills
•Why Communication Goes Wrong
•Communication Methods
MODULE 4: Assertiveness, Aggressiveness and Passivity
Learning outcomes:
Recognise assertive, aggressive and passive behaviours and be able to use the 3 steps to assertive behaviour effectively.
Topics covered:
•What is Assertiveness?
•What is Aggressiveness?
•What is Passivity?
•Assertiveness - the 3 Steps
•Assertiveness Practice
MODULE 5: Giving Feedback
Learning outcomes:
Be able to plan and evaluate feedback, using it as part of the performance management process.
Topics covered:
•Feedback - the EEC Model
•Receiving Feedback
•Feedback Exercises
MODULE 6: Performance Counselling
Learning outcomes:
Recognise how Performance Counselling can be a useful tool to deal with employees who under-perform in the workplace.
Topics covered:
•The Performance Counselling (P.C.) Meeting
•Performance Counselling Meeting: Preparation
•Conducting the Performance Counselling Meeting
•Performance Counselling Meeting Process
•Exercise: Friday The 13th!
•Factors to Consider Before Implementing Disciplinary Procedure
MODULE 7: Dealing With Difficult Situations: Case Studies
Learning outcomes:
Use case studies to analyse difficult situations and learn how to manage them effectively.
Topics covered:
•New Manager
•Romance in the Office
•Sloppy Work
•Unacceptable Banter
•Resistance to Change
•Dealing with Body Odour
•Clumsy Management
MODULE 8: Practical Ideas to Develop Your Management Skills
Learning outcomes:
Recognise where to go to research and plan for your continuing professional development.
Topics covered:
•Developing your Knowledge / Experience
•Developing your Skills / Competencies
•Developing your Attitude
MODULE 9: Your Personal Action Plan
Performance Management: Beyond the Basics