Performance Management: Foundation
Course
Online
Description
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Type
Course
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Methodology
Online
A hands-on one-day course with free pre-course online skills testing. Target Audience: Managers and supervisors, present and aspiring, who want to manage employees in a way that is geared to better results. Learning Objectives This intensive one-day workshop is designed to develop practical skills in managing others. It deals with Leadership and management styles, managing performance through motivation, coaching and setting S.M.A.R.T. objectives.
Reviews
Subjects
- Motivation
- Leadership
- Coaching
- Staff
- Performance Management
Course programme
MODULE 1: Course Introduction
Topics covered:
•Knowledge Skills Checklist
MODULE 2: Leadership versus Management
Learning outcomes:
Be able to define the differences between leaders and managers, recognise the theory of leadership (Adair) and identify management styles.
Topics covered:
•Adairs Top Leadership Qualities
•Action Centred Leadership
•Management Styles
MODULE 3: Learning
Learning outcomes:
Be able to define what "learning" entails and understand how to use differing learning methods appropriately.
Topics covered:
•A Definition Of Learning
•Some Learning Methods
MODULE 4: Motivation
Learning outcomes:
Recognise how Herzberg?s Theory of Motivation applies to leadership / management and what motivates people.
Topics covered:
•Herzbergs Theory of Motivation
•Motivation Checklist
•Motivation From the Front Line
MODULE 5: Performance Management
Learning outcomes:
Understand the theory behind the Skill / Will matrix model and be able to apply this to identify employee strengths and weaknesses and manage staff performance.
Topics covered:
•Skill / Will Matrix
•Applying the Skill / Will Matrix
•Managing Poor Performance
•Overcoming Performance Blockages
MODULE 6: Coaching
Learning outcomes:
Be able to implement a coaching programme that is aimed at improving the skills, attitude and behaviour of staff and includes effective feedback.
Topics covered:
•What is Coaching?
•What is NOT Coaching?
•Why Coach?
•Who Needs Coaching?
•Essential Coaching Skills / Qualities
•Differences Between Training and Coaching
•Coaching Styles Questionnaire
•Questioning Skills
•Open Questions Exercise
•The G.R.O.W. Approach
•G.R.O.W - Some Questions To Ask
•A Suggested Coaching Process
MODULE 7: Setting SMART Objectives
Learning outcomes:
Identify and set SMART goals for your staff that are positive, motivating and productive.
Topics covered:
•Setting Goals
•SMART Goals
•Measurability of Objectives
•Defining Standards Exercise
MODULE 8: Your Personal Action Plan
Performance Management: Foundation