Perpetual Training Solutions courses

...the rest of the class, thus gaining further knowledge from many different points of view in many different industries. Who is this course... Learn about: Project Manager, Business Organisation...

...Dropping Tables, Columns and Constraints Copying Tables Managing Indexes and Views (6 topics) Creating Indexes Dropping Indexes Listing Indexes Creating... Learn about: Oracle Application Server 10g, Database training, Oracle 10g...

...What is a programme and how it differs to both business as usual and project work Relationship between the MSP Principles, Governance Themes and the Transformational... Learn about: Business Administration, Management Computer Engineering, Peoplesoft training...

...Business Relationship Managers, Project and Programme staff. The 'Foundation Certificate in IT Service Management' is a pre-requisite for the all other... Learn about: IT Management, Best Practice, Service Management...

...Resistance to change Change and the Team (3 topics) What is a team Effective teams Teams driving change Change and the Organisation (3 topics)... Learn about: Change Management...

...Organisational Metaphors Models of change Integrated approach to change Leadership and change (4 topics) Management vs Leadership Leadership roles Emotional... Learn about: Change Management...

...Stakeholder Analysis (1 topic) The session looks at the importance of stakeholder management to project success. It provides some tools for analyzing stakeholder... Learn about: Quality Training, Project Manager, IT Project Management...

...Configuring client connectivity to Office 365 Configuring DNS records for Office 365 clients Running the Office 365 connectivity analyzer tools Connecting... Learn about: Microsoft Office, Ms Office, Office IT...

...(8 topics) Overview of Office 365 ProPlus Planning and managing user-driven Office 365 ProPlus deployments Planning and managing centralized deployments... Learn about: Microsoft Office, Information Architecture, Information Systems management...

...Key principles and models of service management contained within service strategy, service design and continual service improvement are studied with... Learn about: Information Systems, Service Management, Best Practice...

...of some of the key roles in service management (Process owner, process manager, process practitioner, service owner) Technology and Architecture... Learn about: Information Systems, Best Practice, IT Management...

...At the very core of best practice guidance, understanding the value of the ITIL service lifecycle, how the processes integrate with each other throughout the lifecycle... Learn about: Information Systems, Service Management, Best Practice...

...practitioners and support staff involved in the strategy, design, and implementation and on-going support and delivery of business IT services... Learn about: Service Management, Best Practice, Information Systems...

...principles, processes and functions that enables successful IT service management provision. It also prepares delegates for the ITIL Foundation Certificate Examination... Learn about: Best Practice, Service Management, Information Systems...

...Please arrange a discussion with a training advisor to discover your most cost effective option. Modules Hide all Service Management as a Practice... Learn about: Service Management, Information Systems, IT Management...

...aim of balancing cost and quality to minimise risk to the organisation. Processes (3 topics) How do the service management processes within service strategy... Learn about: IT Management, Information Systems, Service Management...

...and memorable learning - Team building experience - breaking down the isolated working practices of individual service managers to develop a strong project... Learn about: Best Practice, IT Management, Service Management...

...problem management and change management) To state the objectives and key concepts for vast majority of the remaining processes including how they relate to each other... Learn about: Service Management, Best Practice, Information Systems...

...and skills for service management, competence and skills frameworks and training... Learn about: Service Management, Information Systems, Best Practice...

...(1 topic) Understanding how service automation assists with integrating service management processes Competence and Training (1 topic) An overview of competence... Learn about: Service Management, Information Systems, Best Practice...