Perpetual Training Solutions courses

...(2 topics) What is a programme and how it differs to both business as usual and project work Relationship between the MSP Principles, Governance Themes... Learn about: Project Manager, Business Organisation...

...SQL Statements Editing SQL Statements Creating, Editing and Executing SQL Files Using SQL Developer (5 topics) What is Oracle SQL Developer Starting... Learn about: Database training, Oracle 10g, Oracle Application Server 10g...

...Managing the tranche Delivering the capability Realising the benefits Closing a programme... Learn about: Business Administration, Management Computer Engineering, Peoplesoft training...

...Functions (1 topic) Explain the role, objectives and organizational structures of the service desk function. Defining the role, objectives and overlap... Learn about: Change Management, IT Management, Service Management...

...This three day accredited course provides participants with a thorough grounding in the Principles of Change Management. Experiencing change is inevitable... Learn about: Change Management...

...competencies of leaders Effective leadership... Learn about: Change Management...

...we help you to not only know the PMI framework, but also apply and tailor it for your projects. The course has been designed by award winning instructional... Learn about: Project Management, IT Project Management, Project Manager...

...to Microsoft Office 365 (7 topics) Planning for Office 365 clients Planning connectivity for Office 365 clients Configuring connectivity for Office 365 clients... Learn about: Microsoft Office, Ms Office, Office IT...

...Managing Office 365 Identities and Requirements and 70-347: Enabling Office 365 Services to obtain the MCSA: Office 365 certification. Modules Hide... Learn about: Ms Office, Information Architecture, Office IT...

...aim of balancing cost and quality to minimise risk to the organisation. Processes (3 topics) How do the service management processes within service strategy... Learn about: Best Practice, Service Management, Information Systems...

...practitioners and support staff involved in the strategy, design, and implementation and on-going support and delivery of business IT services... Learn about: IT Management, Best Practice, Service Management...

...principles, processes and functions that enables successful IT service management provision. It also prepares delegates for the ITIL Foundation Certificate Examination... Learn about: Best Practice, Information Systems, Service Management...

...(1 topic) The basics that help define the concept of a service and service management as a practice. The ITIL Service Lifecycle (1 topic) At the very... Learn about: Best Practice, Information Systems, Service Management...

...service lifecycle approach Be prepared for the ITIL foundation certificate exam Please select from the dates below to make an enquiry or booking... Learn about: Service Management, Best Practice, Information Systems...

...Pricing Different pricing structures are available including special offers. These include early bird, late availability, multi-place, corporate volume and self-funding rates... Learn about: IT Management, Service Management, Information Systems...

...At the very core of best practice guidance, understanding the value of the ITIL service lifecycle, how the processes integrate with each other throughout the lifecycle... Learn about: Service Management, IT Management, Best Practice...

...management community - A refresh of best practice that may be new to people or may be being used poorly by others - Learning experiences for all levels... Learn about: Service Management, Best Practice, IT Management...

...principles, processes and functions that enables successful IT service management provision. It also prepares delegates for the ITIL Foundation Certificate Examination... Learn about: Information Systems, Service Management, Best Practice...

...service design, service transition, service operation and continual service improvement contribute to the ITIL service lifecycle and improving business value?... Learn about: Best Practice, Service Management, Information Systems...

...problem management and change management) To state the objectives and key concepts for vast majority of the remaining processes including how they relate to each other... Learn about: Service Management, Best Practice, Information Systems...