Personal effectiveness: be more confident at work

Course summary

Ever wish you had more confidence when you're at work? This course will help you find that confidence in a range of situations - speaking up at meetings, giving presentations, asking for a rise or more holidays or just generally feeling more confident within a group. We all wish we had more confidence in difficult situations but sometimes lack of confidence can be a real barrier to success at work. This course will help you look at the things that get in the way of confident behaviour and give you some practical tips and tools that you can take away and start to use straight away.


Course outline

• Over the two days you will cover:
  
• basic assertiveness: the ideas behind assertive behaviour and how you can apply them to your own situations confidence on the telephone: how to make sure you make your point on the phone, how to ask for what you want, how to finish a phone call when you want to without being rude
• being more confident in meetings: how to get your point across, how to differ with someone else's point without being or seeming aggressive, how to chair a meeting including
• dealing with difficult meeting participants
• speaking up: how to give a talk or a presentation, overcoming nerves, organising what you have to say, tricks for dealing with your voice and being heard
• negotiation skills - asking for what you want: how to decide what you really want and what you'll settle for, how to ask for things successfully, how to negotiate with someone and how to finish a negotiation and close a deal
• difficult messages: what to do when you need to tell someone something they don't want to hear
  

Every participant goes away with a personal action plan to put into effect the next day


Who is this course for?

Whatever your role or position, this course is for anyone who feels nervous or unconfident at work. If you break out in a sweat when asked to speak at a meeting, suffer from nerves when you have to ask a colleague a favour, or just generally want to feel more confident when you're at work, this is the course for you.


What will this course help me do: learning outcomes?

By the end of the workshop you will be able to:
- Speak confidently on the telephone, gain the information you need, get your own point across and end a call when you want to.
- Speak up at meetings, get your own point across effectively and differ with colleagues in a constructive and positive way without feeling or provoking hurt feelings
- Chair a meeting confidently
- Give a talk or presentation in an organised and confident manner
- Ask for what you want and negotiate constructively with others
- Get a difficult message across in a sympathetic and constructive way