Practical Influencing Skills and Strategies
Course
In London
Description
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Type
Course
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Location
London
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Duration
2 Days
Everyone needs to be able to influence others! A successful professional or leader is invariably able to influence decision-making inside and outside the workplace and as a life skill, you can use it wherever you go and whoever you engage with. This practical, interactive training course enables participants to improve their impact and build, maintain and control rapport and influence to achieve their desired objectives - quickly and effectively. Suitable for: Practical Influencing Skills and Strategies is designed for Executives, Project Leaders, Managers, Sales Professionals, Supervisors, Anyone who wants to develop presence and influence decision-making within teams, staff groups and wider business relationships.
Facilities
Location
Start date
Start date
Reviews
Teachers and trainers (1)
Angela Qureshi
Head of HR
HR strategist and an experienced management consultant, trainer and coach, having extensive experience at two blue chip consulting firms, Ernst & Young and Andersen Consulting (now Accenture) and as Head of HR at a large University in addition to her work at JSB. Angela holds an MSc in Organisationa
Course programme
09:15 - Registration and coffee
09:30 - Welcome, introduction and outline of objectives
10:00 - Successful and ethical influencing
· Definition and characteristics of influence
· Recognising distinct influencing styles
· Choosing strategies for ethical influencing
· Skills and competencies for effective influencing
10:45 - Coffee
11:00 - Power and influence
Participants will evaluate their own power and the power of others involved in a personal situation.
· How are power, position and authority expressed?
· Key principles of power and influence
· Evaluating your power bases and planning to boost your personal power
12:00 - Making a positive impression and improving your personal impact
Participants will brainstorm ways of making a positive first impression and will receive feedback on how to develop their personal impact.
· How to make a positive first impression
· Using the 'confidence shield'
· Using powerful body language and maximising personal presence
· Rules for making an impact in meetings
13:00 - Lunch
13:45 - Building rapport
Participants will identify how they react and behave in various situations and discover what makes a colleague tick.
· Speaking your stakeholder's language
· Using NLP to build rapport
· Understanding maps of the world
15:15 - Coffee
15:30 - Listening and asking questions
Interactive group exercises will test participants' ability to ask questions and listen effectively.
· Questioning and listening to check for facts and feelings
· How to avoid adversarial thinking
· Acquiring the skills of active listening
16:15 - Maximising co-operation and commitment
Participants will discuss their opinions of a scenario in a group exercise, aiming to reach a consensus. They will exchange constructive feedback on their influencing techniques and skills.
16:30 - Review of day one and objective setting for day two
17:30 - End of day one
Day Two
09:15 - Registration and coffee
09:30 - Review of learning points and exercises from day one and outline of objectives for day two
09:45 - Reducing conflict and reaching compromise
Participants will work through various contentious scenarios with a partner who has an opposing point of view, with the aim of finding a compromise and reaching an agreement to suit both sides.
11:00 - Coffee
11:15 - Aiming for 'win-win'
· Understanding the principles of assertive communication
· Establishing objectives and asking for what you want
· How to work through objections, resistance and conflict
12:00 - Using proven models of persuasion
Participants will develop a script for SPIN - a useful formula for effective persuasion - using a current real life situation.They will practise it and be able to identify their stakeholder's map of the world and choose ways to speak their stakeholder's language.
· Models of persuasion and how to use them to enhance your influencing style
· Finding a common language to persuade groups and individuals
· Recognising how and when to close
12:45 - Lunch
13:30 - Developing your persuasion skills
Participants will work through various practical exercises to further develop their persuasion skills and techniques.
15:00 - Coffee
15:15 - Putting the principles into practice
The trainer will focus on what participants have expressed they want to obtain from the course. This session will involve a final practical exercise and discussion to ensure their real life concerns and challenges are addressed.
· Preparing a self-development action plan for the future
17:00 - End of training course
Practical Influencing Skills and Strategies