Practical Supervision Skills

Course Objectives:

• To clarify the roles and responsibilities of a supervisory role
• To develop communication skills required to influence others
• To understand and identify a range of leadership styles and theories
• To self-assess own leadership style
• To practice skills in communicating and giving instructions with clarity
• Setting SMART objectives
• To develop skills in dealing with a range of team members strategies and clear outcomes for each
• To consider factors that may impact on fair and transparent leadership
• To develop techniques in giving and receiving feedback
• To identify strategies to manage own emotions and those of others
• To identify strategies to develop relationships with others

This course is designed for recently appointed team leaders and supervisors and those who are likely to be appointed to such positions in the near future. Experienced supervisors and team leaders would also benefit from this course as a refresher programme. The course is biased towards supervisors and team leaders working in an operational environment, but is also for valuable people in supporting roles, such as procurement and HR staff.


At the end of the course participants will be able to:

• define the role of the supervisor
• describe and recognise different supervisory styles
• understand how motivation occurs and recognise possible causes of demotivation
• describe how teams are formed and the different roles that people can contribute
• manage time
• delegate effectively
• communicate clearly
• set achievable targets
• behave assertively
• place appropriate emphasis on hse issues
• deal effectively with management.

Outline of Topics:

• Inventory of supervisory roles and responsibilities
• Self-mastery skills – emotional intelligence
• Leadership theories and styles
• Psychological constructs which impact on fair assessment
• Empowering your staff advanced communication skills
• Emotional Intelligence

The venue for this course is the CP Training Centre at Regus, Portland House, Bressenden Place, London Victoria.

The centre is only a few minutes walk from Victoria Rail /Underground Station.