Product and Operations Management

Syllabus

Introduction to POM and Operations Strategy

• Introduction
• Objectives
• Nature of POM
• Mission, policy and operations
• Strategy
• Operations strategy
• Summary
• References
• Further reading

The Product Service Package

• Introduction
• Objectives
• What do people buy?
• Design of products and services
• Variety
• Summary
• References
• Further reading

Processes and Systems

• Introduction
• Objectives
• Operations system design
• Method study and work measurement
• Work study techniques
• Method study
• Work measurement
• Summary
• References
• Further reading

Programmes and Schedules

• Introduction
• Objectives
• Capacity management
• Medium-term capacity planning
• Medium-term capacity strategies
• Short-term capacity planning
• Operations planning
• Loading
• Scheduling
• Order point systems
• Manufacturing resource planning
• Just in Time
• Scheduling in non-manufacturing operations
• Summary
• References
• Further reading

Plant and Supporting Facilities

• Introduction
• Objectives
• Facilities task cycle
• Criteria for equipment selection
• Handling risks
• Facility layout
• Maintenance
• Summary
• Further reading

People and Quality

• Introduction
• Objectives
• Quality: basic definitions and system
• Customer-supplier chains
• Total quality management (TQM)
• Tools and techniques of quality
• Implementation of TQM
• Summary
• References
• Further reading

Study Hours

This is only an approximate figure and is dependant upon how much time you can dedicate to your studies and how well you grasp the learning concepts in the course material. Furthermore, at the end of each lesson there is a question paper that needs to be completed and returned to your tutor. You should allow at least 1 - 2 hours of study to complete each question paper.

The approximate amount of time required to complete the course is: 90 hrs.