Professional Supervisor Training

The Professional Supervisor (Online Training Course)

What Will Students Learn?

• Clarify the scope and nature of a supervisory position.
• Learn some ways to deal with the challenges of the role.
• Recognize the responsibilities you have as a supervisor, to yourself, your team, and your organization.
• Learn key techniques to help you plan and prioritize effectively.
• Acquire a basic understanding of leadership, team building, communication, and motivation, and what part they play in effective supervision.
• Develop strategies for motivating your team, giving feedback, and resolving conflict.

Course Syllabus

Unit 1

Roles and Responsibilities of a Supervisor

The unit 1 covers the following topics:

• A Supervisor’s Responsibilities
• Action-Centered Leadership
• The Action-Centered Leadership Model
• Planning and the Elements of Planning
• Setting Goals

Unit 2

Role of Leadership in Supervision

The unit 2 covers the following topics:

• Defining Leadership
• Brief History of Leadership Studies
• The Situational Leadership Model
• The History behind the Situational Leadership Theory
• Identifying Characteristics and Preferences

Unit 3

Effective Team Building process

The unit 3 covers the following topics:

• What is a Team?
• Advantages and Disadvantages of Teams
• The Five Stages of Team Development
• Team Leadership
• Characteristics of Team Players

Unit 4

Communication Skills for Supervisor

The unit 4 covers the following topics:

• Defining Communication
• Communication Barriers
• Active Listening Skills
• Tips for Becoming a Better Listener
• Questioning Skills
• Probing Techniques
• The Communication Process
• Motivating Employees
• Orientation and on boarding
• Training Tips and Tricks

Unit 5

Assessing Employee’s Performance and Managing Workplace

The unit 5 covers the following topics:

• Providing Feedback
• Characteristics of Effective Feedback
• Receiving Feedback
• Defining Delegation
• Delegation Role Plays
• Dealing with Conflict
• The Conflict Resolution Process
• The Problem Solving Model
• Managing Disciplinary Issues
• A Sample Discipline Checklist

Course Benefits:

• Full Tutor Support
• Self paced, no fixed schedules
• Available to students anywhere in the world
• 24/7 Access to the LMS ( Learning Management System )
• Easy to understand quality e-learning study materials
• The benefit of applying for NUS extra Discount Card.

Course Material

All course materials are included in the course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.

Our distance learning course materials are specially written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your course may use any of the following different media which you can use from home or where ever you choose to study:

• Online course materials
• Question papers
• Additional Supporting Material
• Useful Links

Course assessment

You will be continually assessed throughout the course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.

Tutor Support

When you enrol on a course with Staff Training Solutions you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress.