Strongly job oriented program

Professional Tour Guiding

5.0
1 opinion
  • The best thing here was that we had the opportunity to creat our own excursions and to get a feetback before coming with them to the market. For the three months of the course we could actually make a progress from "I´m afraide even to speak" till "I can show the city to no matter wich group of people".
    |

Master

In Barcelona and Valencia (Spain)

£ 3,808 VAT exempt

*Indicative price

Original amount in EUR:

4,200 €

Description

  • Start

    Different dates available

  • Internship

    Yes

Description

This 9 month intensive training program is designed to produce professionals in the field of Tour Guide service. The main teaching language is English. The study plan includes a 180 hours module to study a foreign language to choose between Spanish, French or Russian.

Facilities

Location

Starts

Barcelona (Spain)
See map
Carrer Diputación 282, 08037

Starts

Different dates availableNow taking bookings
Valencia (Spain)
See map
Cotanda 1, 46002

Starts

Different dates availableNow taking bookings

To take into account

Bachelor degree Upper-intermediate English level

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Opinions

5.0
  • The best thing here was that we had the opportunity to creat our own excursions and to get a feetback before coming with them to the market. For the three months of the course we could actually make a progress from "I´m afraide even to speak" till "I can show the city to no matter wich group of people".
    |
100%
5.0
excellent

Course rating

Recommended

Centre rating

Polina Grek

5.0
12/04/2015
What I would highlight: The best thing here was that we had the opportunity to creat our own excursions and to get a feetback before coming with them to the market. For the three months of the course we could actually make a progress from "I´m afraide even to speak" till "I can show the city to no matter wich group of people".
What could be improved: You can not relax. You actually need to lear and to work. to work hard
Would you recommend this course?: Yes
Reviews gathered by Emagister & iAgora

Subjects

  • Tour Guide
  • Tourism Hospitality
  • Tourism and Hospitality
  • Spanish Language
  • Russian Language
  • Customer Service
  • Communication Training
  • Tourism
  • Guia turistico
  • Communication Skills

Teachers and trainers (1)

Nataliia GLINTCHEVSKAIA

Nataliia GLINTCHEVSKAIA

teacher

Course programme

Module I: Tour Guiding

  • The Tourism Industry,
  • Components of tourism,
  • Tourism impacts
  • The tourism system worldwide,
  • Travel geography and markets,
  • Tour guide role, the present and the future
  • Effective communication skills for Tour Guiding,
  • Type of communication
  • Communication strategy
  • Handling enquiries and complaints
  • Customer Service,
  • Code of Ethics
  • External & internal customers
  • Communication methods
  • Internal policies and procedures
  • Customer service planning
  • Customer need and expectations
  • Customer satisfaction
  • Tour guiding, types and kinds
  • Presentation skills
  • Walking tours, bus tours, logistics, group entertainment
  • Safety and security protocols
  • Legal and ethical issues in tour guiding

Module II. Touristic itineraries in Spain
Madrid and Castilla: Madrid, Comunidad de Madrid, Castilla la Marcha y Castilla y Leon

  • Royal Palace
  • Escorial
  • Plaza Mayor
  • Museum Prado: Velzaquez, retratos de los Habsburgo. Goya.
  • Aranjuez. Ávila. Valladolid.
  • Toledo: arab and jewish.
  • Leon
  • Salamanca
  • Burgos
  • Brothers Pizarro. Conquer of Peru.
  • Extremadura. Virgen de Guadalupe. Cortés y conquer of Mexico.

Andalucia:

  • Granada
  • Cordoba
  • Sevilla
  • Corrida
  • Costa del Sol: Málaga, Mijas, Marbella, Puerto Banús
  • Costa de la Luz: Cádiz, Tarifa, Huelva, Puerto de Santa María, Jerez de la Frontera

Catalunya and Northern Spain: Barcelona, Catalunya, País Vasco, Galicia

  • Barcelona
  • Costa Brava: Girona, Dalí, Montserrat, Rupit, Pubol
  • Costa Dorada: Tarragona, Port Aventura, Sitges, wineries
  • Basque country
  • Galicia

Module III. Market research

  • Introduction to Market research
  • Writing for Marketing
  • Customer relationship Management
  • Affiliate Marketing
  • Video Marketing
  • Social Media Channels
  • Social Media Strategy
  • Email Marketing
  • Mobile Marketing
  • Data analysis and Conversion optimisation

Module IV. Foreign Language Intensive Course (Spanish, French or Russian)
– Official DELE exam of Spanish for Foreigners preparation module
– General French or Russian Language test according the initial entrance level

Module V. Spanish/French/Russian Language for the Tourism Sector Module

Module VI. Final Project
· Project design
· Research tools
· Personal reflection
· Appropriate questionnaire designs
· Conducting academic research, literature search and review
· Developing a research question, hypothesis and methodology
· Managing a research projectIV: Production and Operation Management

Module VII: Internship

Exams
Interdisciplinary Exam
Official Exam of Spanish Language for Foreigners DELE or SIELE
French/Russian language exam

Additional information

This course is for people who want to be employed as a tour guide in a variety of tourism related contexts such as site or local guides, ecotourism guides, indigenous guides and tour guides. You will develop practical guiding skills and the associated knowledge necessary to carry out the role of a guide.

Professional Tour Guiding

£ 3,808 VAT exempt

*Indicative price

Original amount in EUR:

4,200 €