The Professional Training Centre courses

...customer contact · Internal staff with direct customer contact Course tutor: Steve Cole Training method: · Highly interactive with a strong emphasis...

...Managing such a complex sale involving multiple contacts requires high level of organisational, influencing and negotiating skills. This 2 day programme...

...resources · Create customer satisfaction and build strong, 'life time' customer relationships · Produce definitive and time-bound action plans they can...

...· Abuse in Vulnerable Adults · Working with Dementia · Managing stress in the Care Sector...

...elderly and to develop the appropriate skills to help clients overcome the debilitating problem of depression. Description Depression in the elderly is an overlooked problem...

...Description As our ageing population is on the increase, mental health problems among older adults are increasing. This course is designed for care staff...

...Course outcome/qualification: PTC Certificate of Attendance. Pre-requisite knowledge/qualification: To be working with people in the care field...

...including financial exploitation and physical abuse. Early identification and intervention are crucial to ensure the health and safety and well-being of vulnerable adults...

...introduce a clinical supervision system in their workplace. Who the course is aimed at: Nurses in supervisory positions. Course content: · Clinical supervision...

...This course is designed for care staff to increase their understanding of dementia and to develop appropriate communication skills for dementia clients...

...accident at work · Understand how poor lifting techniques affect the lower back · Identify correct ergonomic principles at work · Identify how to avoid...

...under Health and Safety and Manual Handling Operation Regulations.Course objectives/key benefits:Review and up-date knowledge of the principles of...

...of their management skills, as well as their technical knowledge and competence. Description This qualification is developed by the Chartered Institute of Building (CIOB)...

...environmental factors and sustainability · Evaluate and select work methods · Plan the preparation of the site for the project · Ensure that work activities...

...a comprehensive guide to fulfilling the requirements of BS 7671:2008. Program Course objectives/key benefits: On completion delegates will be familiar with...

...This ELECSA endorsed course provides a comprehensive guide to fulfilling the requirements of BS 7671:2008. Description This ELECSA endorsed course provides...

...Based on the IEE's Code of Practice for In-Service Inspection and Testing of Electrical Equipment in association with City and Guilds. Description Based...

...practical and written exam. Description Covering the requirements of BS 7671 for the inspection, testing, certification, practical demonstrations and hands-on...

...Course content: · How to develop a portable appliance testing file · Practical, hands on demonstrations and practice of undertaking PAT testing on 230/110...

...lighting circuit to two way switching · Install new lighting circuit · Electrical tests · Electrical installation certificate · Install central heating...