Project Management Master Package

Improve IT project management skills with the Project Management Master Package. Designed specifically for project managers working within the IT industry or IT departments, the Project Management Master Package combines training in the globally-recognised Project Management Professional (PMP) qualification, and the highly regarded IT Infrastructure Library (ITIL®).

By combining IT service delivery framework training with the PMP course, we have produced a package that is best suited to:

• Project managers who need to improve their skills, or to obtain industry-recognised proof of their abilities.
• Managers who want to add project management skills to their resume.
• Project management consultants who need to prove their abilities to clients.
• Professionals looking to move into project management.

The PMP course is recognised across industries and is a globally acknowledged qualification. Having completed that section of the course, students will be fully prepared to sit the PMP qualification exam.

Similarly upon completion of the ITIL® modules, students will be fully ready to sit the ITIL® Foundation certificate.

Using a blend of instructor led videos, multimedia presentations and self-study resources, the Project Management Master Package can be accessed anyplace anytime, to fit around the student’s workload and social life. Quizzes and exam simulators help participants identify whether they are fully ready to sit the final PMP/ITIL® exams and earn their qualification.

Key Learning Points

The PMP course consists of 26 modules which introduce delegates to the basic principles of project management before taking them through the advanced concepts required to achieve Project Management Professional (PMP) status. During the course students will learn about:

• How to build the plans and processes required to plan every stage, milestone and deliverable of the project lifecycle.
• How to build a project team capable of delivering according to stakeholder expectations and agreements.
• Identifying, quantifying and mitigating project risks to ensure positive project outcomes.
• Building quality assurance into the project lifecycle to ensure all deliverables meet pre-agreed standards and stakeholder expectations.
• Accurately estimating and budgeting for time, finances and human resources required for each project stage.
• Controlling project costs to ensure delivery on, or under, the agreed financial limits.
• Implementing procurement structures to ensure resources and materials are available when required.

Once complete, focus shifts to understanding the fundamentals of the IT Infrastructure Library (ITIL®):

• The service management lifecycle and the key stages used to manage service requests.
• Defining a service strategy that meets the needs of all users of the IT service.
• Implementing a service that supports the strategy.
• Building intermediate delivery services that maintain standards during the transition period.
• The operations required to maintain customers’ expected levels of service and satisfaction.
• Building a continual service improvement plan that keeps raising standards and customer satisfaction levels.

Advantages of this course

Fully approved by the relevant governing bodies (APMG, CSME, TUV SUD and PMI), Our ’ courseware contains everything students need to complete their studies and earn the PMP and ITIL® Foundation qualifications. Among the other benefits delegates will realise from this cost-effective training package are:

• Full preparation for the ITIL® Foundation-level and PMP examinations.
• A working knowledge of the ITIL® framework and how it may be best applied to improving and streamlining IT service provisions.
• Improved on the job performance, particularly within organisations already using ITIL® to manage service delivery and PMP to improve project management.
• Delivering projects on time, on budget and according to customer preferences, improving profitability and company success rates.
• Helps project management professionals become more proficient and effective in their jobs.
• Improve the employment prospects of those completing the course, helping students be more effective in their current roles.
• Offers project management professionals the potential to boost their earnings by up to 20% according to research from brighhubpm.com.
• Broader employment opportunities as students gain new, in-demand service planning and management skills.

The Project Management Master Package is an essential step towards mastery of IT project management techniques. By obtaining both the ITIL® Foundation level certification and the PMP project management qualification individuals completing this course will be able to offer an attractive set of skills that will greatly increase their employment options in future.

• Units of study

Project Management Professional

• Project Management and Organizational Strategic Business Value
• Organizational Culture and Project Governance
• Project Management Knowledge Areas and Process Groups
• Project Integration Management and Lifecycle of a Deliverable
• Project Charter and Project Management Plan
• Planning for and Identification of Project Stakeholders
• Managing Stakeholder Engagement
• Planning Human Resources and Acquiring the Project Team
• Development and Management of the Project Team
• Planning Project Communications
• Managing and Controlling Project Communications
• Planning and Establishing the Project Scope Baseline
• Validation and Control of Project Scope
• Planning for and Identification of Project Risks
• Qualitative and Quantitative Project Risk Analyses
• Planning and Control of Project Risks and Responses
• Planning Quality Management
• Quality Assurance and Project Quality Control
• Planning, Defining and Sequencing Project Activities
• Estimating Activity Resources and Durations
• Development and Control of the Project Schedule
• Planning and Estimation of Project Cost
• Determining the Project Budget
• Controlling Project Costs
• Planning and Conducting Project Procurements
• Control and Closure of Project Procurements

Information Technology Infrastructure Library - ITIL Service Management: Business Requirements

• Continual Service Improvement
• Foundations and Cycles
• Public vs. Proprietary
• Plan-Do-Check-Act Cycle
• Process Model
• Core Components
• Responsible-Accountable-Consulted-Informed
• Guiding Principles
• 7-Step Process
• Terms
• Test Prep
• Review

ITIL® Service Lifecycle Model

• Service Lifecycle
• Phases
• Lifecycle Model
• Provider Benefits
• Customer Benefits
• Automation and Service Management
• Governance
• Strategy Phase Process
• Design Phase Process
• Transition Phase Process
• Operation Phase Process
• Improvement Phase Process
• Test Prep
• Review

Service Strategy: Service Portfolio

• Service Strategy
• Vetting Service Strategy
• Value Creation
• Difference of Service
• Utility and Warranty
• Resources and Capabilities
• Strategic Assets Positioning
• Service Management
• Business Case
• Service Model
• Risk Management
• Service Strategy Processes
• Service Portfolio Management
• The Service Portfolio
• Demand Management
• Financial Management
• Test Prep
• Review

Service Design Processes

• Service Design
• Service Design Package
• Business Change Process Model
• Design Management
• Five Aspects of Service Design
• Service Solutions
• Service Portfolio
• Service Status
• Management Systems and Tech Architectures
• Process Design
• Measurement, Methods and Metrics
• The Four P's of Design
• Design Constraints
• Design Coordination
• Service Catalog Management
• Service Level Management
• Availability Management
• Capacity Management
• IT Service Continuity Management
• Information Security Management
• Supplier Management
• Test Prep
• Review

Service Transition: Change Management

• Service Transition
• Change Management
• The Seven R's of Change
• Service Assets and Configuration Management
• Knowledge Management
• Release and Deployment Management
• Transition Planning and Support
• Service Validation and Testing
• Test Prep
• Review

Service Operation: Functions

• Service Operation
• Incident Management
• Problem Management
• Event Management
• Event Classification
• Request Fulfillment
• Access Management
• Service Desk
• Technical Management
• Application Management
• IT Operations Management
• Test Prep
• Review

Final Review

• Service Lifecycle
• Service Strategy
• Service Design
• Service Transition
• Service Operation