Providing Excellent Customer Service in IT
Short course
In High Wycombe
Description
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Type
Short course
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Location
High wycombe
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Duration
1 Day
On successful completion of this course, attendees will be able to: fully understand the concept and value of a 'customer service' culture, recognise your internal and external customers, relate the importance of customer service to your day-to-day work, show your customers how importantly their problems and requests are viewed and handled, analyse and improve your own. Suitable for: All those who provide service within the IS/IT environment.
Facilities
Location
Start date
Start date
About this course
None
Reviews
Subjects
- IT
Course programme
On successful completion of this course, attendees will be able to:
- fully understand the concept and value of a 'customer service' culture
- recognise your internal and external customers
- relate the importance of customer service to your day-to-day work
- show your customers how importantly their problems and requests are viewed and handled
- analyse and improve your own communication skills
- deal with challenging customers
All those who provide service within the IS/IT environment.
Prerequisites
None
Duration
1 day
Course Code
HC
Contents
How to delight your customer
How to recognise and serve your internal and exter
How to listen effectively and use questioning tech
How to identify problems quickly
How to deal with challenging customers
How to deal with complaints
How to keep yourself keen and enthusiastic.
Providing Excellent Customer Service in IT