Quality Awareness for Managers

Quality awareness for managers "a fact that is often lost amongst the hype:
quality is about improving business"
Features
- the one definition of quality that matters
- the business purpose of a quality management system
- the six main business principles of quality
- the management rationale for a written-down system
- how a quality system improves the business
- how a quality system improves managers' jobs
- the part managers must play in quality
- the behaviours expected of people in a quality company
- reducing paperwork and increasing useful information
- reducing the cost of quality
- what can I do to improve business through quality?
Format
· one day programme
· highly interactive
· case studies.
· individual action planning.

Benefits
· increased awareness of the relation and importance of quality thinking and methods to improvements in the business
· generation of ideas that can be applied immediately to the business
· improved ability to sell the business rationale of quality methods to management, colleagues and staff.