Quality management online training course

Course Outline

Section 01 - Concept of Quality

• Concept of Quality
• Definition
• Impact of Poor Quality
• Grade vs. Quality
• Quality Management
• The Choice
• Impact of Poor Quality 2
• Key Terms 1-8
• The Five Major Cost Categories
• Eight Categories of Waste
• Eight Categories of Waste 2
• Eight Categories of Waste 3
• Impact of Poor Quality 3
• Thought Leaders
• 8.1 Plan Quality
• 8.2 Perform Quality Assurance
• 8.3 Perform Quality Control

Section 02 - Customer Input to Quality

• Customer Input to Quality
• Customer Types
• Customer Impacts
• Defining Customer Requirements
• Defining Customer Requirements 2
• Defining Customer Requirements 3
• Project Characteristics/Attributes
• Project Characteristics/Attributes 2

Section 03 - Plan Quality

• Plan Quality
• Planning
• Not Inspection
• Scope Statement
• Factors Impacting The Quality Plan
• Product Description
• Operational Definitions
• What The Quality Plan Does
• Benchmarking
• Cause and Effect Diagrams
• Process Flowcharting
• Design of Experiments
• Quality Management Plan
• Quality Management Plan 2
• Types of Plans
• A Good Quality Assurance System

Section 04 - Quality Control

• Quality Control
• Impact of Poor Quality
• Key Concepts
• Key Concepts 2
• Key Concepts 3
• Key Concepts 4
• Juran
• Trend Analysis
• A Good Quality System Will
• Control Charts
• Control Charts Key Terms
• Control Charts Key Terms 2
• 'In Control'
• Variations
• Variations 2
• Pareto Diagrams
• Statistical Sampling Terms
• Statistical Sampling Terms 2
• Acceptance Sampling
• Advantages of Acceptance Sampling
• Disadvantages of Acceptance Sampling
• Quality Circles
• Quality Control vs. Assurance
• Putting It All Together

Section 05 - Six Sigma

• Six Sigma
• Key Questions
• What Is Six Sigma?
• Performance Aspects of Six Sigma
• Defects Per Million Opportunities
• Six Sigma Advantages
• Six Sigma Advantages 2
• Making Six Sigma Work
• Do You Have A Six Sigma Philosophy?
• The Steps
• The Steps 2
• Implementing Six Sigma in Projects
• The Six Sigma Methodology
• Define
• Measure
• Analyze
• Improve
• Control
• Scope
• Training
• Implementation Model
• Communication
• Measuring Progress
• Risk Management
• Course Closure

Section 06 - Final Exam

• Final Exam

PACKAGE INCLUDES

• 12 Months Online Subscription to instructor-led classroom sessions with full audio, video and Review Quiz Components
• 7 PDU/Contact Hours upon Completion
• Additional 20 Question Final Exam
• Free 1 Year Upgrade Policy