Ready for Take Off - Practical Airport Based Training

Unit One - General

Airline Dress and Grooming Standards,Personal Development Training,Preventing and Managing Disruptive Passenger Behaviour, Travel Industry Sectors, Phonetic Alphabet, Airline Terminology, Airline Abbreviations, Twenty Four Hour Clock, Travel Industry Organisations, Special Handlingfor Different Categories of Passengers, PRM training,Airline Two Letter Codes, IATA Airport & City Codes, Human Factors, Health and Safety, Introduction to Dangerous Goods.

Unit Two - Cabin Crew Member

Aviation Authorities, Cabin Crew Duties and Responsibilities, Cabin Safety Equipment, In-Flight Service, Passenger Handling Procedures, In Flight Medical Care, Basic Flight Theory, Survival Training, In-Flight Fire, Cabin Decompression, Food Hygiene & Time Zones.

Unit Three - Passenger Service Agent

Check-In and Boarding Procedures, Security Regulations, Passenger Handling, Passport & Visa Checks, European Regulations on denied boarding, cancellation or long delays, aircraft moving.

Unit Four - Basic IATA Ticketing

IATA World Geography, IATA Ticketing.

Unit Five - Travel Agent

The role of a Travel Agent, Selling Package Holidays, Selling Flights, Hotel, Car Rental and Insurance. Farebank, Ready to Book (package holiday booking system), Amadeus/Galileo GDS.

Unit Six - Airline Reservation Sales

Customer Care and Cultural Awareness. Effective Sales Training.

Unit Seven - Interview Preparation

Career Planning,Curriculum Vitae Preparation, Letter of Application, Guideline to completing Application Forms, Communication Skills, Group Interview, Individual Interview, Foreign Currency Conversion Exercises, Mock Examination Papers, Team Building Activities.

Unit Eight - Overseas Holiday Rep

Different types of Tour Operators, Basic Qualifications, Different categories of Reps, Duties and Responsibilities, Welcome Meetings, Resort Knowledge and Location, World Geography, a day in the life of a Sun and Ski Rep, Sales Presentation Skills.