Reception & Telephone Skills

Short course

In Cardiff

£ 120 + VAT

Description

  • Type

    Short course

  • Level

    Advanced

  • Location

    Cardiff (Wales)

  • Duration

    1 Day

This course will provide you with a comprehensive knowledge of how to deal with people in a receptionist role. Suitable for: This course is perfectly suited to new and existing receptionists, secretaries or administrators. Anyone who is greeting or dealing with customers either on your premises or via the telephone.

Important information

Documents

  • Reception & Telephone Skills course outline

Facilities

Location

Start date

Cardiff
See map
4 Regents Court, Nettlefold Road, Ocean Park, CF24 5JQ

Start date

On request

About this course

No previous experience necessary.

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Course programme

Course content:

This course will provide you with a comprehensive knowledge of how to deal with people in a receptionist role. The course will teach you how to create a positive customer perception through your appearance, tone of voice, customer service and communication style. Telephone call handling will also be explored to give you all the skills you need to become a great shop window for your organisation.

Reception & Telephone Skills

£ 120 + VAT