Reception & Telephone Skills
Short course
In Cardiff
Description
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Type
Short course
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Level
Advanced
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Location
Cardiff (Wales)
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Duration
1 Day
This course will provide you with a comprehensive knowledge of how to deal with people in a receptionist role. Suitable for: This course is perfectly suited to new and existing receptionists, secretaries or administrators. Anyone who is greeting or dealing with customers either on your premises or via the telephone.
Important information
Documents
- Reception & Telephone Skills course outline
Facilities
Location
Start date
Start date
About this course
No previous experience necessary.
Reviews
Course programme
Course content:
This course will provide you with a comprehensive knowledge of how to deal with people in a receptionist role. The course will teach you how to create a positive customer perception through your appearance, tone of voice, customer service and communication style. Telephone call handling will also be explored to give you all the skills you need to become a great shop window for your organisation.
Reception & Telephone Skills